Why is only one side of the brush bar turning?
Only one side of the brush bar is rotating when in use.
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The brush bar axle has broken. Mine broke also due to a bunch of hair wrapped around axle (daughter has long hair). It is a piece less than 2 inches long, 1/4 inch round. Has a screw on each side allowing for easy replacement. Problem is...I cannot seem to find the brush bar parts sold separately.
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This is exactly what is going on. If you take the housing apart like you're going to change the brush out (instructions for that are on the dyson site), there's a little piece broken off inside the brush. I cannot find the axel sold separately either - I had to buy a whole new cleaning head. Still cheaper than a new vacuum though.
