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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 5 TB.

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I need help I'm not sure what to do my external hard drive dropped

I dropped my external hard drive and now my Xbox won't read it any advice

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If you need to retrieve data from it, you would need to seek out a data retrieval specialist. This can get very expensive.

A WD Passport is a custom drive/enclosure. When you plug the enclosure into the Xbox, you are directly connecting the drive. This is opposed to other external drives where you can take the drive out of an enclosure in hopes of retrieving data by putting it in another enclosure.

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