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Paper not leaving tray

Paper tray is full but printer indicates that it needs paper. It won't print.

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First I recommend checking to make sure the firmware is up to date.

Next try a hard reboot I.e. Unplugging the power cable for 30 seconds.

Next if you are using another software to print try using the hp photo creation software, you might be getting an error for that reason

also make sure you select the right type of photo paper, there are a lot of choices and it makes a big difference .

also remove the regular paper from the bottom tray,only use the photo paper when printing photos. hope this helps you

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Reset the product by following steps:

  • Turn on printer , disconnect the power cord from the rear of the product.
  • Unplug the power cord from the wall outlet.
  • Wait at least 15 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the product.
  • If the product does not turn on by itself, press the Power button
  • try printing again
  • if this doesn't work.....refer to Hp Photosmart 7520 Manual to contact HP technical support.

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