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The HP Officejet Pro 8600 Plus is identifiable by its model number: N911g. Released in 2011, the printer can be identified by its brown finish and touchscreen control panel.

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"There is a problem with the printer or ink system"

"Turn off, then on. If problem persists, contact HP.

I have unplugged the machine, removed the ink carrage and cartriges, does not help.

Any suggestions?

Dave

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Webroot is a bad security application which I absolutely hate. I recommend if talking to any support at all, talk to HP.

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best Replacements to Printhead unit

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Thanks for the tips. Found a dried out ink cartridge. Replaced it and it all works now!

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Found a dried out ink cartridge. Replaced it and it all works now!

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I had a dried up ink cartridge. I did the trick that you said to do -- shake each cartridge to see if you hear liquid inside. Works great now! Thank you!!

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There are a few possible fixes for this. I'm not going to list all the instructions here,

but here a few things to try, assuming you've already tried the general reset

procedure mentioned above:

Here is one of HP's official fix procedures for this problem:

HP OfficeJet Printers - Resolving 'Problem with Ink System' Error

Below, is a list of some of HP's suggestions from the above link, as well as some procedures which are definitely NOT HP-AUTHORIZED. Some steps involve (minor) risk of damaging the printer if you're not careful, or don't follow instruction carefully.

1. Make sure you're using cartridges that have not dried up/clogged, and that still contain wet ink. I shake them to listen for the liquid inside.

2. Clean the gold electrical contacts on the ink cartridges, and clean the contacts on the printhead, that connect with the ink cartridge . (as per webpage linked above).

3. Inspect the carriage path for obstacles (as per webpage linked above).

4. Clean the printhead/nozzle. If you want to do this the way HP recommends, read the instructions linked above, or watch HP's own video detailing the process.

HP's video tells you to do this with warm, distilled water, which is gentle so presents lower risk, but water doesn't always unclog the inket nozzles to fix the problem.

Others perform this step with commercial inkjet cleaner formula. Some people use their own formula made of alcohol and original Windex. Best viewed on Youtube. Cleaning with anything other than water is NOT according to HP's instructions.

5. Remove the ink cartridges, then remove the printhead. Reinstall the printhead, and reinstall the ink cartridges. Note that HP's documentation states you sometimes have to do this 3 or even 4 times for it to take effect. You can see this in HP's documentation on their website about resolving this error. As shown on HP's webapge, and also a video hosted by HP.com . There are also videos on Youtube which show this.

6. Check the CMOS battery. Apparently a dead CMOS battery can cause this problem. I'd only recommend this for people who aren't too scared of taking things apart. It's pretty tight in the side of the printer where the logic (circuit) board sits. That being said, if you have steady hands, are patient, and can follow instructions, well, give it a try.

HP Officejet Pro 8600 CMOS battery location and replacement

7. Some videos tell you to do what HP calls a Semi-full reset to fix this problem. A semi-full reset is a sequence of keys on the control panel that you press that resets certain information in the printer to original settings. This sometimes makes the printer "forget" cartridges dried up, ink was not recently pumped, etc.

See this video for more info:

How to Fix the HP Ink System Failure!

However, I have scoured the Web and can't find any way to initiate a semi-full reset if you are stuck at the "ink system failure" error. If you are not stuck at that error, then a semi-full reset is well worthy trying.

8. Some documentation suggest doing a firmware update on this printer may clear this error. As with above, I haven't found way to do that unless you're NOT stuck at the error message in question

9. Make sure the printer is plugged directly into a wall outlet, and not into a UPS, power bar, surge protector or similar. Supposedly, that can cause the problem as well.

10. Check the inside of the printer for spilled ink. This can jam things up or trigger sensors which are not what you want. I'm not sure what chemical to use to clean spills, but that would most likely be in the Youtube videos.

11. Try using aluminum foil or wire to bridge contact that may lose continuity on the inside of the printhead circuit board. See this video for details:

How to fix inksystem failure for HP 8600, 8610, 8620, 8630 Print Heads

12. If all this fails, your last option is that the printhead is likely damaged/worn out. New ones are expensive. You can get them from HP, but they are cheaper (esp. used ones) on eBay.

Would love to view a service manual for that printer.

:-)

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Thank you for sharing my video on ifixit, David :) -ADCSFXworks

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Hello,

i have a printer error message.

But i use my printer everyday so i dont think this is the problem (I printed about 80.000 pages).

Under the printer there is ink so i think the waste ink is full.

Can you tell me how i can clean it?

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Thanks! Had a dried our ink cartridge. Replaced and and error message went away!

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The first ink cartridge I replaced turned out to be empty. With a replacement, the printer came back from the grave. Bravo, bravo!

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This is a the best infromation about the printer

<a href="https://www.printeronsitesupport.us

">Best Printer Support Services in USA </a>

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i also suffered from this problem. i may be able to help you.

solution 1: try new cartridges . if it fails try solution 2.

solution 2: see this video. https://www.youtube.com/watch?v=VlKwGVq4.... but instead of using the aluminium chips i prefer cleaning the copper contacts with penny brite cleaner .[it worked for me , my printer was sitting idle for a long time and it damaged the contact surfaces.]. it is non toxic available on amazon. see the video you will understand. if cleaning the contacts does not help then you can try aluminium chips. but remember then you have to watch out for empty cartridges.

solution 3: if above solution does not work then buy new printer head form eBay. remember to buy only if accompanied by setup cartridges. this very important.

remember ink system failure message occurs when the cartridge chip says it has ink but the ink does not flow. hp uses a special ink which also transmits current.

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This method works I used the aluminum foil strips and the error cleared. I was able to get the printer heads to clean and perform the additional alignment procedures. The printer had not been used for 3+ months and had been sitting with 2 empty cartridges,

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Good it works for you. the only reason I cleaner the copper contacts is that

1]. I like to repair with minimum changes to original.

2]. the foils can dislodge cause a short circuit , or they can fall into printer causing a paper jam, for which you have to open the printer.

anyway, moral of the story: use the printer atleast once a month.

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What size/type bit do I need to remove those two "screws" that hold the board onto the printhead? None of the bits I have seem to fit it (all too large). I'm sure I can order it from iFixIt, but need to know what I need first.

Thanks!

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sorry to reply so late, you must be already knowing by now. but still.

you have to use a TORX-6[T6] BIT.

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I learned much reading this post. I ordered the print head replacement from amazon but returned it for a refund less a 10% gouge from the non-Amazon seller to put it back on his shelf. I did not know about the need for starter cartridges. The reason I returned the printhead is because after I received the PH I went to Best Buy and found a new HP OfficeJet 8600 multi-function machine on sale for approximately 85% of MFR Suggested Retail price. Plus I think they gave me money for recycling my old machine. My background includes 20 years in the Navy working at the intermediate maintenance level. This level of maintenance is usually more involved than organizational (or line) maintenance. When a fix involves replacing a CMOS battery or printhead, and HP has set up a means for recycling (or renovating, or refurbishing) their equipment I bow and get out of the way.

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I had the "Printer or Ink System Error" on my HP 7612 large format printer. I tried every thing listed on the troubleshooting guides and support forums with no success. Then I CAREFULLY emptied out the ink waste and the problem went away. Be very careful picking up or moving your printer (even to transport it for servicing). If the ink waste tray is full the ink will run all over the inside of the printer and leak out wherever it can. It was messy, but now my printer is working again! Everytime the the printer cleans the heads/nozzles it pumps ink into the waste tray. I went out and bought an inexpensive B&W laser printer to use for basic printing in hopes of putting off this cleaning exercise for as long as possible. I have to say I have had nothing but bad experiences with HP printers and will not buy one again. My 10 year old Brother MFC still works perfectly!

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I just got this printer from my mom and ink leaked all inside of it and got on the rollers for the paper. Is there a good way to open the printer to clean out the inside? I also have a J6480 that the whole lid lifts up so you can easily clean inside...my 6700 not to much. Help!

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has this been setting for a long time?

if so the ink may have dried up at the point it goes in to the printer.

take each one out clean it with alcohol put them back in

and try it.

you might have to just get new ink too.

or...

call H.P. for help

they fixed mine for free. 1-800-474-6836

you'll get this recording saying to go to the web site but just wait it will send you to somebody after awhile.

then tell them whats going on and they will help you fix it

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John:

You were pretty vague there. Clean, what, exactly? This is a tech. forum, you'll need to be more precise.

My experience is that calling HP results in nothing but anger from them if your printer is not within warranty.

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you take out "each ink cart." and clean where the ink goes in to the printer

it's in the front on the cart. it looks like a plug just stick a Q-tip in there with alcohol on it and twist it a few times using two or more Q-tips (each end)

after it come clean put the cart. back in and try it

hope this helps

John

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thanks I didn't know about not using q-tips

BTW when I call H.P. I had no problems with them would give them a full 5 star rating as they fixed my printer free of charge, and it took 2 of them to help get it fixed. ans well over 1 hour on the phone with me. and my printer has been out of warranty for over 3 years now and they still didn't charge me anything

maybe you just caught them on a bad day...lol

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John:

It was HP that told you to clean the nozzles/print head?

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No a friend told me to do that. and it worked good

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Had this problem suddenly appear. Removed ink carriage and cleaned contacts with medical isopropyl alcohol wipe. Placed folded paper towel under print head to bleed and clean print head. Then realised had two generic inks (No indication they were empty!) so replaced these with genuine HP. Re-assembled. All OK. Been an excellent printer for over 4 years, just genuine inks cost a fortune in OZ ($160) for full XL pack. And yes new ones look junk! So maybe another brand when replacement needed.

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I was told by support on Case# 5014249285 on 5/15/18 that I had to replace my printer when ALL I had to do was to replace an empty cartridge. The issue was I had "non-HP" cartridge and when it was empty the printer displayed "the printer has an issue ..." when it was simply an empty cartridge. A complete misrepresentation that fully undermines any confidence I had in HP support.

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Why Does My Hp Printer Keep Going Offline ?

 '''''Hp printer offline''''' when you try to printer with your computer. Sometimes windows 10 update automatically after that my printer offline. when I turn on printer for print sometimes it shows offline. Wireless printer you can troubleshoot it yourself. Hp printer has 2 modes first of all hp printer online another hp printer Offline. When your hp printer ready for work it shows your printer status online it means your printer print fine wireless. But your printer is power on may be problem with your network communication then hp printer says Offline.

'''''Hp Printer Offline fix''''' to Online, firstly of all you need to do make sure your printer is turn on. Another check your computer and printer both devices connected with same Wi-Fi network. it is mediators for their communication. while using a network printer there might be problem with the connectivity. Hence, there can be several reasons for hp printer offline in windows 10

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Had this issue this morning - replaced ink cartridges (3rd party is what I have always used) and still had the issue - the only thing that would remove the error is if I replaced a cartridge then turned off and back on the printer and got to the settings after the new ink cartridge message and turned wifi OFF. The first time I tried to adjust my wifi settings and got the system error code again before I could finish (and once you get that you can’t do a darn thing!). But the second time I went and turned wifi off and am using a wired connection and not having an issue.

I have heard that HP will do an update that will make the printer no longer recognize the 3rd party cartridge?? Is this true? Could this be the case with my problem? It was no longer recognizing my cartridges?

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Same situation here. Any solution for this? Can firmware be updated "in the background" without manually downloading it?

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I have the same problem!

I have an HP 8100 & have been using generic cartridges for 2 years... (since they updated their 950 & 951 factory cartridges to NOT WORK in “older models” they offered to sell me a new printer). Recently it will not print due to “printhead: missing, failed or incompatible” error. Each cartridge states non-HP Ink Cartridge Installed. Any one out there with a work around to clear this error? I’ve unplugged, tried reset; from machine & from computer software, etc. I hope someone out there can help or send me somewhere to fix it. Just need to clear the error.

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