How to fix the fading pixels in the LED screen
Hi I am facing fading pixels in the LED screen of Garmin Vivosmart. Is there any fix to it?
Appreciate your response on this issue.
Actually had this problem and Garmin knows its an issue. Below are the steps to get a replacement or a Vivosmart HR at no charge. Just got off the phone with Garmin and they ask you to send yours in first, they'll give you retail what you paid for it, and once they recieve the watch, they will send you the vivosmart HR at no additional cost except the shipping. Wouldn't suggest going the straight replacement vivosmart route as all Garmin is doing is sending a refurbed Vivosmart and everyone on the forums is still having same problem. I hope this helps.
*you will pay for return shipping.
So many people have had the OLED display go bad on the vivosmart band that if you have the display going bad (starts with losing the top or bottom parts of the display) that they will upgrade the band to the vivosmart HR as long as you pay return shipping for your band.
Just call 1 (800) 800-1020 and speak to the garmin rep if you have the display problem which is extremely common. I was told un-officially they have extended the warranty on the display to two years from one as its a known widespread problem. Also another option was a refund. Great customer support on their part. Please don't abuse if you don't have an issue.
I am in Malaysia. Garmin Malaysia also replaced first time with refurb Vivosmart and extend warranty to 2 years. Then it happen again and Garmin Malaysia will replace with new in box (not sure if sealed because I have not receive it yet) Vivosmart HR with 1 year warranty. There is no shipping to be paid because I just drop it in one of the Garmin branch in Penang.
Just to update that the Garmin HR Band is working fine with no deadpixel. Hopefully everyone got replaced with Vivosmart HR.
Same thing, purchased year ago, facing both up and down, have sent an email to support.
I am in Malaysia. Garmin Malaysia also replaced first time with refurb Vivosmart and extend warranty to 2 years. Then it happen again and Garmin Malaysia will replace with new in box (not sure if sealed because I have not receive it yet) Vivosmart HR with 1 year warranty. There is no shipping to be paid because I just drop it in one of the Garmin branch in Penang.wikidown.vn or nha dat viet
It seems that some got lucky, others not so lucky, there are lots of people with complaints about the pixel issue AND Garmin customer service everywhere including YouTube.
I also had same issue , vivo smart display gone second time. Never buy garmin product after this useless
I am in France.
After 6 replacement for the same problem (Pixel black) in one year, my smart band is out of warranty.
My dealer does not want to give me another, even if I complete the difference in price.
I was disappointed with the brand
Mine is three old and now the screen is fading I would like to get it repaired. I’m in Australia. I don’t expect it to be covered by warranty but don’t want to chuck it in the landfill yet.