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The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014.

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Why won't my phone connect to the Internet?

I am out and about, and need to access the Internet for e-mails and general website information, and the pages won't load. How can I fix it?

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My phone want connect to this Alcatel internet at all why

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wont connect to home internet

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when i try to get on internet it tells me authentication problem !!!!whats up i never had this problem before with other phones

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i reset my phone and it cannot connect to my email again and the feedback i get is "This device was reset. To continue,sign in with a google Account that was previously synced on the device.I have done just that and it its not goin through

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funny that ¬! same is happening to mine :\

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11个回答

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Make sure that your Wi-Fi is turned on.

If it is in airplane mode then turn it off.

If it is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters.

Check and make sure that your connecting to the correct network.

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This doesn't answer the question. I think the question is why wont the Alcatel One Touch Pop connect using mobile data? I have this problem too. I can only connect to the internet when there is wifi, not when I am outside where there is no wifi. My mobile data is turned on, so what give? Help!

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I've been having the same issue lately. It worked fine before but lately my alcatel one touch pop icon has been really acting up and annoying. For a while I couldn't receive/send calls or texts. After customer support fixed that, now I can't access the internet when I'm out unless I can find wifi. It would always work before by just having my data connection on and wifi at the same time but my wifi would find it's own network i believe...I never had to find one for it.

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I have Alcatel 3v, it won't work at all other than WiFi when abroad, contacted virgin mobile customer service, they are useless, I had no problems at all when SIM card was in my Nokia non smart phone, can anyone help Please

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I am having a similar problem, except mine wont connect to the internet at all even on Wifi. I have an Alcatel A995L. My data is enabled. I even went into my settings and cleared out my Cache and data. I have restarted my phone several times and even deleted some old pictures to see if that would help. Nothing has helped. Does anyone have any other ideas to try?

Teresa

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Same here. I did all of that too. mine IS through my daughters service plan, and when I try to connect to her WiFi connection, it keeps saying hers in offline, when it is impossible if ALL other device ARE getting internet.

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What does it mean to have to 'boost' by 2g Alcatel MyFlip phone from my daughters cell? I can't connect but shows I have WiFi? Not understanding,

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i had this same problem with my Alcatel OneTouch Pop Star, what i notice is that it accepts onlu USIM, not ordinary SIM, if it doesnt connect to internet with a particular SIM, try another.

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so who can fix it?

..........................................

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I have a Alcatel One Touch Tracfone and whenever I'm out I can't get internet service. I changed Date roaming to National roaming Only, it was on Disable so I changed it. This did not help. There is another option that says All networks, should I try this? I hope you can help me. Thanks.

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I rang Vaya and they told me that my Alcatel phone only works on the 3 G network (which I confirmed on the specifications) and therefore I cannot have both phone calls and internet access as it is a single band phone. I can have either phone calls or I can access the internet but I cannot have both at once.

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I am connected to wifi but no internet how do I access the internet from my altacel phone I have a Linsky router

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So, my coworker just had this issue with her Alcatel phone. I went into the section of her settings that covers her cellular data. The switch for cellular network was off (4gLte), therefore it was not allowing her access to the internet via metro/tmobile. I switched it back on and gave it a restart. It works fine now.

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My daughter deleted whatts app by mistake on her alcatel mob.

How does she retrieve it back pl ty.

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Download it again hope that works

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I did all of your steps listed so why is it all other devices in the house are working fine, but my Alcatel phone it shows my network connection is offline? It is my daughters internet and she is NEVER offline. It says it is in sleep mode or paused, it is neither, because I keep it off when not in use-this shows up when I turn it on and try to connect.

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Cellular network is broken. When I look at network settings, preferd network shoes nothing. Tried searching for networks and get nothing.

Check of Sim info says unknown or not available. Not even phone number.

Do I need new phone or Sim?

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