Why won't my phone connect to the Internet?
I am out and about, and need to access the Internet for e-mails and general website information, and the pages won't load. How can I fix it?
The Alcatel OneTouch Pop Icon is a smartphone with an Android operating system. The release date for the Pop Icon was October 2014.
Make sure that your Wi-Fi is turned on.
If it is in airplane mode then turn it off.
If it is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters.
Check and make sure that your connecting to the correct network.
I am having a similar problem, except mine wont connect to the internet at all even on Wifi. I have an Alcatel A995L. My data is enabled. I even went into my settings and cleared out my Cache and data. I have restarted my phone several times and even deleted some old pictures to see if that would help. Nothing has helped. Does anyone have any other ideas to try?
I have a Alcatel One Touch Tracfone and whenever I'm out I can't get internet service. I changed Date roaming to National roaming Only, it was on Disable so I changed it. This did not help. There is another option that says All networks, should I try this? I hope you can help me. Thanks.
I rang Vaya and they told me that my Alcatel phone only works on the 3 G network (which I confirmed on the specifications) and therefore I cannot have both phone calls and internet access as it is a single band phone. I can have either phone calls or I can access the internet but I cannot have both at once.
So, my coworker just had this issue with her Alcatel phone. I went into the section of her settings that covers her cellular data. The switch for cellular network was off (4gLte), therefore it was not allowing her access to the internet via metro/tmobile. I switched it back on and gave it a restart. It works fine now.
I did all of your steps listed so why is it all other devices in the house are working fine, but my Alcatel phone it shows my network connection is offline? It is my daughters internet and she is NEVER offline. It says it is in sleep mode or paused, it is neither, because I keep it off when not in use-this shows up when I turn it on and try to connect.