incoming calls not ringing

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Sony Xperia E1

An Android smartphone identifiable by the model number d2004 or d2005, released in March 2014.

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incoming calls not ringing , just shows missed call after caller stops calling

这是一个好问题吗？

是否

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This may be a dumb question but have you tried pressing the volume up button, toggling silent, snooze or do not disturb mode?

Phone could be muted or on silent.

yes, that was my first thoughts, and no it's not the volume, but I would think it's probably a software issue??

Hi,

Just curious, does the vibrate motor operate on an incoming call? If so it's not set to vibrate only is it?

Yes it does vibrate when i have incomingcalls

Hi @ Bajja Edwin,

Have you checked that the phone is not in "silent mode"?

Do you hear a ringtone when you select a different ringtone in Settings > Sound > Phone Ringtone and select a ringtone?

This may be a dumb question but have you tried pressing the volume up button, toggling silent, snooze or do not disturb mode?

Phone could be muted or on silent. — Ben
yes, that was my first thoughts, and no it's not the volume, but I would think it's probably a software issue?? — joe75
Hi,

Just curious, does the vibrate motor operate on an incoming call? If so it's not set to vibrate only is it? — jayeff
Hi @ Bajja Edwin,

Have you checked that the phone is not in "silent mode"?

Do you hear a ringtone when you select a different ringtone in Settings > Sound > Phone Ringtone and select a ringtone? — jayeff