Phone activate to stranger's email account
Factory reset by authorised service agent, my mobile direct to stranger email icloud address and I m locked out .
Despite various calls and emails exchanges with Apple support, nothing happens. All I got for answer is my case forward to activation team who will contact me .
Since 3/3/16, I am without access to my phone as a rightful owner. .. and still waiting to have my phone unlocked.
Does this sound familiar or happened before ?