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Repair information for the Beats Studio 2.0 wired headphones. Originally released in 2013. Model number: BT OV STU BLK.

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The white lights on my beats keep flashing from left to right?

So I got my beats brand new and they worked fine for the first day. On the second day, I used them for a bit and then whenever I switched songs, it would disconnect from Bluetooth from my iPhone. And no, there's no water damage. So I tried to update my beats using beats updater. It connected to my Mac but my update was "interrupted" and I couldn't get the headphones to connect to the computer again. I tried to reset my headphones but the white lights keep appearing to flash from left to right again and again. I tried using the optional phone microphone cable to listen to music and nothing would play. Hope it's not broken:( All I know is that the reason it kept disconnecting from my phone was because I didn't update the beats. But when I tried to, it won't connect to my Mac. The website said to reset them. And when I tried to reset it, it would reset and the white lights would keep flashing. They won't turn off. Should I let the battery drain out and try to turn it on again? Or is there another way? Thanks.

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That's exactly what my beats did too. My beats are doing the exact same thing I can't do anything with them...

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This is the exact thing that just happened to me :(

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Did you ever get an answer to this question? I'm going through this now.

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I finally found the actual problem. The reason why the update is interrupted is because the beats drivers is not digitally signed. On windows you must remove the restriction of windows blocking the drivers that are not digitally signed. For example on windows 10:

Click the Start menu and select Settings.

Click Update and Security.

Click on Recovery.

Click Restart now under Advanced Startup.

Click Troubleshoot.

Click Advanced options.

Click Startup Settings.

Click on Restart.

On the Startup Settings screen press 7 or F7 to disable driver signature enforcement. Your computer will restart and you will be able to install non-digitally signed drivers. If you restart your computer again the driver signature enforcement will be re-enabled. Then you run the beats updater while the headphone is on update mode (flashing light left and right) and blam! It will work and continue the update. Windows seem to block the driver because its not digitally signed by apple.

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Emil, genius you are, thank you. I was on the chat with apple for two hours and they were finally going to send me a box to send beats back to them for fixing. Thank you again.

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Hey, so I resolved the problem by just letting the battery die out on its own. Then, I recharged it and turned it on. It only works with the optional cable now. It won't connect using Bluetooth so I'm struggling with that. But at least it works with the cable.

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Yeah mine won’t stop flashing blue. I got them brand new today too and somebody called me and then I answered it and then they started flashing blue and I couldn’t hear him on the phone. I tried turning it off and pairing it and it still won’t work. I have the beats solo 3 wireless headphones by Dr. Dre

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Blue light? No it’s always white and red for the low battery

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A fix that worked for me:

1. Unplug Headset from computer

2. Go to updater site and let it look for a device.

3. turn off the headset by holding power button for a few secs.

4. Plug it in and hold the power button to turn it on at the same time. DO NOT LET GO OF THE POWER BUTTON until the entire update process is complete. (it takes about 5 minutes.)

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if the problem is insistent, try downloading the software on a mac, and connect your headphones, and follow the steps that appear on the beats page.

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i was using microsoft 10, and nothing happenned and then switch to mac and without any problem they were updated. Try that option with an owner of a mac

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My beats headphone light just stays on no matter what i do any help?

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Me too.. when ever I put it off it just switches back on with a red light flashing 3 time before it flashes full fuel gauge light to be discovered by a near Bluetooth device the turns of in 2 min after connecting

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I had the same exact problem, I contacted beats in chat on the site and gave them some info on serial number and such and they had me send them in to them (for free, they send you packing material to properly send with instructions plus packing label) and they replaced with new pair, haven't had a problem since, I haven't had to update them either, to my knowledge anyway, they still sound great and that was about a year ago. Hope this helps, it did for me.

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mine had the same problem i let battery completely drain then plugged them in to a different pc and installed the updater on the new pc and they started working again but did not try to update them again.

Update (09/05/2018)

mine had the same problem i let battery completely drain then plugged them in to a different pc and installed the updater on the new pc and they started working again but did not try to update them again.

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Mine has been blinking red and white for days and I've reset them a few times and let it die and charged it again. It works randomly but then flashes red and white again and then sometimes it just flashes white constantly. I've bought a range of headphones and I've bought Beats about 5 times now and I've always had problems with them unfortunately so need to look for another make.

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