Why is my phone stuck with a visual of spinning gears?
When i turn on the phone, all I see is a spinning gear. Phone will not go into normal start up.
One way to fix this issue is to fully charge the phone then try to soft reset it (press and hold the Power and Volume Down keys simultaneously for 15 seconds).
Another way is to use hard reset and return the phone to factory default without going to Settings.
The steps to reset your phone using hard reset are listed below:
Step 1. Disconnect the phone charger.
Step 2. Press and hold the Power and Volume Down keys simultaneously.
Step 3. Release the pressed keys when phone vibrates and then immediately press and hold the volume down button until the phone displays an exclamation mark (!) on the screen
Step 4. Release the volume down key.
Step 5. Then press the volume and power keys in the following order: volume up, volume down, power, and volume down.
Step 6. Wait for your phone to reset, during the reset you will see gears rotating on the screen for up to 5 minutes, after which the screen goes blank for 30 seconds and then your phone will restart.
If none of the above works you may want to consider returning the defective phone.
mine does this every single time my phone goes dead or it freezes and I have to restart. It also does this after being frozen. there is not one thing that needs to be updated or changed when I do have to reset it. the gears seem to stay on my screen for a !&&* of a lot longer than 5 mins....I don't understand why it does this and its been only doing it for about 2 or 3 weeks and I've had the phone for about a year now. its so frustrating I want to throw it...but I won't!