Chromebook无法开启
电池电量耗尽/电量耗尽
首先检查一下Chromebook无法打开的时间是电池没电了。通过交流充电器插入设备,至少充电30分钟至一个小时,然后尝试重新打开。
黑屏
当电源按钮上的灯点亮但屏幕保持黑色时,即为“黑屏”。
请先按住电源按钮六秒钟,然后再重新打开电源,以尝试关闭Chromebook的电源。如果无法关闭电源,请让电池用尽直到其关闭电源,然后重新充电并重新打开电源。
如果这样做不起作用,请按照以下步骤重置Chromebook:
*关闭Chromebook的电源。
*将回形针插入位于笔记本电脑背面后脚的复位孔中。
*在按下回形针的同时,按下电源按钮。
计算机过热
如果在按下电源按钮时无灯亮起,并且笔记本计算机底部非常热,则可能是笔记本计算机过热。你将需要等待几分钟,直到其冷却下来。从电源线中拔出笔记本电脑的电源,并使其通风口畅通无阻。至少10-15分钟后,请尝试再次打开计算机。如果它正常启动,则表明计算机过热。尝试在坚硬的表面上使用笔记本电脑,以防止将来出现这种情况。
损坏的操作系统
如果计算机点亮,但提示你“找不到操作系统”,则操作系统可能已损坏。你必须重新安装Chrome操作系统才能解决此错误。按照谷歌的[https://support.google.com/chromebook/answer/1080595?hl = zh_CN |恢复你的Chromebook]]文章重新安装Chrome操作系统。如果成功重新安装后错误仍然存在,请继续阅读。
硬盘坏了
如果按下电源按钮时指示灯亮起,但ChromeOS没有加载,则计算机的硬盘可能损坏。屏幕上将显示一条消息,“找不到操作系统”。你将必须更换硬盘驱动器。
损坏的主板
如果即使在给电池充电时按电源按钮也没有灯亮,则说明主板已损坏。如果仍在保修范围内,则必须将笔记本电脑送至制造商处进行更换。
计算机无法连接到互联网
错误的WiFi密码
如果你的笔记本电脑无法连接到Internet,则你输入的Wi-Fi密码可能错误或最近被更改。尝试重新输入网络密码。
无线路由器损坏或设置不正确
如果你的笔记本电脑无法连接到Internet,则路由器可能有故障。尝试将其它设备连接到同一无线网络。如果该设备存在连接问题,请重置路由器并检查所有电缆是否正确插入。如果重置后,设备仍然无法连接到路由器,路由器出现故障或你的Internet提供商已关闭。
无线路由器损坏或设置不正确
如果你的笔记本电脑无法连接到网络,则路由器可能有故障。尝试将其它设备连接到同一无线网络。如果该设备存在连接问题,请重置路由器并检查所有电缆是否正确插入。如果重置后,设备仍然无法连接到路由器,路由器出现故障或你的Internet提供商已关闭。
电池无法充电
破壁插座
如果笔记本计算机在插入该电源插座后仍无法充电,则可能是电源插座破了。将其他东西插入同一插座。如果执行完上述步骤后其他设备仍未通电,则插座已损坏。如果其他设备确实通电,请尝试使用本节中的其他指南。
电源线损坏
如果计算机不为功能性电池充电,则电源线可能有故障。最简单的检查方法是借用相同的电源线在笔记本电脑中进行测试。如果电池通过借来的电缆充电,则电源电缆有故障。在以下链接中购买新的电源适配器。 [http://www.samsungparts.com/Products/Parts_and_Accessories/PID-BA44-00278A.aspx?oldpart = BA44-00279A&model = |电源适配器]。
旧电池
如果在插入电源线时笔记本计算机正常运行,但是在拔下电源线时笔记本计算机关闭,则表明电池坏了。如果您使用计算机已超过一年,则电池将失去充电能力,并且会很快耗尽。用制造商提供的相同型号更换损坏的电池。
电脑无法冷却
通风孔堵塞
如果笔记本计算机的散热孔被堵塞,则笔记本计算机会变得过热。确保这些通风孔没有被任何东西阻塞。如果笔记本计算机的温度高于正常水平,请继续阅读。
风扇堵塞
如果内部冷却风扇被灰尘堵塞,则将无法冷却计算机内部。使用压缩空气将其清除。如果设备仍然运行正常,请转到下一个选项。
计算机速度太慢或对输入无响应
设备过热
如果你的设备温度过高,操作系统将变慢。感觉设备底部是否异常热。关闭计算机,使其冷却。如果你的笔记本电脑仍然过热,请参阅上面的“计算机无法冷却”部分。
打开太多程序
如果打开了许多选项卡,则计算机速度将会降低。关闭一些标签,然后查看计算机是否响应更快。如果没有,请重新启动计算机。
内存(RAM)不足
这不是chromebook常见的问题,但是如果你的设备运行速度比平时慢或频繁崩溃,则可能是内存不足。
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67条评论
Screen is black but I can see the start up page very faintly. It flickered before and corrected it self,museums to have happened when opening or closing the lid. Now permanently dark screen
Isabella Grubb - 回复
Did you find a solution? I have the same problem, and just wondered if it could be fixed??
Sammie Beene -
i have the same issue and i think its part of the wiring. samsung didnt put any quality into the chromebooks so they fall apart too easily
Duncan -
Your brightness it probably low try pressing the key that resembles a sun the bigger key is to make the screen Brighter while the key that resembles a smaller sun makes your screen dimmer.
Benyah Andressohn -
Same issue, it is really frustrating. I thought the screen burn out but it’s probably the wiring
Taylor Foster [Student HBHS] -
For me it was the ribbon cable for the screen.
Gabriel H -
Mine is not even 3 months old and I have this issue. Cannot locate the ‘reset hole’. Very annoying!
Stephanie Kohrs -
My chromebook wont charge with any charger, and we bought new ones too, but it still won't cooperate. It's been about two months now, and it still won't charge at all. Is there any saving my laptop?
Kryztof Man - 回复
Your battery isn't dead and you charger works fine. Don't bother with the crap you read above. The reality is this notebook has a major flaw. The charging port is defective. Samsung is fully aware of this problem and even after you send it in for repair, they send it back after having done nothing to repair the problem. Why? Because they would have to replace the main board on every Chromebook 2 they have sold. I contacted attorney's from topclassactions.com to inform them of this criminal activity and so should you. We are doing what we can to start a class action lawsuit against Samsung. Email me at mthibaultfortcollins@gmail.com or contact the attorney directly at the website I have provided to join in.
Mike Tebow - 回复
When I turn my cromebook on it just has a blank white screen and some how the feedback thing is on so I know it's working I just can't see anything other than a white screen.
Faith Thomas - 回复
My laptop was working and then I got off it for a while until it shut off. When I turned it back on the screen is now gray and part of it had lines on it. No matter what I do the screen doesn't change. Any answers??
bridgettecoats1993 - 回复
My wife's Samsung Chromebook powers up, but only to a grey colored screen with the top half of it a darker shade of grey, and vertical lines down the center.
Anyone find a way to recover from this?
Corrupt video driver?
Scott Fleming -
Strange design & lines in screen. Wont respond to hard reset.
Larissa - 回复
the pin is broken on the power inlet...can i replace it..
shankinfrank - 回复
My Samsung Chromebook won't turn on and it blinks white 1 time and sometime 2-4 times. I let it charge for 1 day but still not work. What does white light blinking mean?
trt - 回复
I have a new-ish power adapter (3-4 months old), but it no longer charges my Chromebook 503C. The power indicator light does not come on when plugged in. I have left it plugged in (yes. I tried different electrical outlets) overnight, and still nothing. I hate to throw it away, as all my passwords are stored on it, and I like its (previous) ease of use.
Kris - 回复
I have a Samsung Chromebook, model XE303C12 that won't turn on. When I plug in the charger, the light near the charger port is green, but I cannot get the device to turn on. Any suggestions?
Sara Burnett - 回复
What ended up happening to it? I'm having a similar problem right now
Meg May -
Does the screen turn on? If not the power button might be broken.
Gabriel H -
is there recourse for replacing battery as mine only works plugged in and immediately shuts down if disconnected. The notion its old battery should get replaced is obsurd since I have a cabinet of dinosaur devices that if i had felt like using would function,,,
jasonkubicko - 回复
I log in with password and the screen goes black for 30-45 seconds, the reboots to the password page. Enter the password again and the process of going black and resetting continues. Cannot get into Chrome at all. For the heck of it I entered a bad password and it recognizes that the password is wrong.
Gregory Talley - 回复
hi guys - i have had two issues with my chromebook - there is no reset button on my unit - issue 1 - browser froze up - non responsive - issue two - would not wake up from sleep mode.... letting the units battery run out solved both problems.....
dean - 回复
I might be having the same problem. My screen will go completely black ad won’t respond to the power button. The power light will be blue. I try to charge the battery and push the power button but nothing. 8 to 16 hours later the screen returns and the batter is completely drained. This happens 4 or 5 times a year. I don’t have a reset hole to put a paper clip. Is the reset hole where the power cord plugs in? When this first happened I would panic thinking the chrome book was broken forever, but now I just wait and keep checking for the screen to return. Why does this occur?
Bee Dear -
The light on the base of mine lights up blue so I know it's charged but the screen stays black If I hold the power button the light turns off and the opposite happens when I try to turn it back on The light is blue so I know it's charged and it's not overheated
Marty - 回复
What do I do. I have two papers to write by Monday
Marty -
The top left of my chomebook was loose and the bottom right was loose with the screw in it, when I was on my chromebook, my screen turned black and then when I got home and tried there were glitchy pixels whenever I tried to adjust the screen, then it shut itself off. I tried a second time but this time when it shut it self off it stayed off with no life in it, but the chromebook charging light can still go on when I try to charge it. Any solutions?
Patrick Harlow - 回复
My screen is black and when i click the power button it doesn't turn on but when i hit the refresh button it open of a second and then goes black
Simran Panwar - 回复
My screen is still blank? Can anyone relate. I've tried many things. Can you help me?
Andrea Gonzales - 回复
I purchased a samsung chromebook 3 in January, it's fully charged but won't switch on. Is it the motherboard? Please help.
CHeryl - 回复
Where is the power button on the Samsung Chromebook model code, xe500c13-kozus. Everytime I have opened it, it just came on. Ive never used a power button, and cant find one now. But, now when I open it, it stays black
George cullom - 回复
My computer Samsung Chrome
Stopped with a page. Saying to
Call the 800 number and pay $199.99 or no internet???
jesse sanchez - 回复
My chrome book is off then when I turn it on chrome steers to open but when it opens it goes to screensaver wallpaper there is no icons or log in just wall paper
Lawrence Reuwer - 回复
My computer was just fine but as i was watching YouTube my computer randomly had a black thick line a bunch of colored lines over the black line and a white blinking line at the bottom…I have absolutely no clue what happened to my Chromebook !! i need help considering this is my first computer and i don’t know how to do a lot of things to fix this. PLEASE HELP !!!
ภเк๏lү - 回复
The same thing happened to mine I really need
Kylee addicks -
My Samsung chrome book screen is turning white from the right to the left and if you touch it it gets worse…PLEASE HELP!! !
Kylee addicks - 回复
Hi,
Installed Ubuntu on CB 500C, flashrom -w cr-48 bios successfully to the running Ubuntu machine, entered reboot and when the power button light came on the screen stayed powered off as well as fans and what seemed to be the whole board. I did make a backup using flashrom -R backup.bin, i have that backup on usb aswell as the cr-48.bin… I bricked it perfectly, or what seems to be perfectly considering I don’t know any key combo from here(if there is one). How do I reflash my CB 500C? I do have 8 pin prongger that I can hookup to my raspberry pi 2b, but I’m worried that reflashing from an external node may cause cpu interference, I am unsure about this further… Help?:)
Chrisis - 回复
Brilliant, thanks :-)
Bobbie Garratt - 回复
My chrome book HP is just flat out a black screen. When I opened it up yesterday, it’s been black. I’ve tried the power button and brightness but nothing will work. Can anyone help me?
Sam Gagliardi - 回复
Thanks the first thing worked
Levi - 回复
You made me Happy today. Thanks! You guys have some good information on here.
Anna Guthrie - 回复
i cant believe i am the only one with this problem i have had this happen 5 or 6 times the last was about an hour ago tried opening and closing it many different speeds messed with the power button many times finally got it back on and now it seems samsung is in denial about it
sgmwilson - 回复
My acer chromebooks screen is black but it still plays sound! I don’t know what is happening! I had dropped it before is happend so I feel like that must have had something to do with it
Cinnamon - 回复
my Chromebook randomly turns off in the middle of me using it on full battery and then, proceeds to do it repeatably until you lose all faith in it and then its fine for a bit, but then it just happens again
Emma leann - 回复
My chromebook is on but the screen is black it doesn’t show any messages of any sort and it’s been charging since 10pm last night 08/28/18 and I unplugged it the next day but the screen is still black what can it be and how can I fix this problem , by the way it turns justa black screen
Lessly Sandoval - 回复
My screen is on but it is all black and I tried all sorts of ways to turn it off but nothing works
Aasaa - 回复
My Chromebook won’t turn on. No matter what I do. Charged overnight, black screen. Hit restart and power, black screen. I DON’T KNOW WHAT TO DO. I CAN’T GO TO MY SCHOOL’S I.T. WHAT AM I SUPPOSED TO DO?!?!!?
Mary Kemp - 回复
Chrombook stuck in sleep mode I assume won’t power on but blue light is on by the charging port …. suggestions
Two 0' Clock High - 回复
Chrome book won’t power on , fully charged , Blue solid light by charging port….. suggestions ?
Two 0' Clock High - 回复
No matter what I do, it remains black. The light thing that shows when it’s on is lit. ;-;
Emma Colley - 回复
My asas Chromebook will not start up. When I open the lid the chrome emblem appears for about 5 seconds and the power light is staying green.
Earl - 回复
I’ve had my computer for not even a year, and it randomly shuts off and doesn’t turn back on even when I push the power button, plug in the charger, it’s not hot, I push the brightness button, I tried Ctr+Sft+power button //Ctr+Alt+power button, and nothing is working. Why is this happening and it’s not even a year old?? How do I get it to turn back on?
Tiffany Hingley - 回复
For mine it was the display ribbon cable. Just a loose connection I guess.
Gabriel H - 回复
Almost half screen is black.
Chelsea Walker - 回复
Half more thannhalf screen black
Chelsea Walker - 回复
Mostly half thenscreen is black
Chelsea Walker - 回复
my computer has a black screen, when i move it to a certain way the screen pops up but when i move it so where i can see it goes back into a black screen
elizabeth nino - 回复
my chromebook has this problem whereby when you switch it on,it stops whatever you are doing every 10 seconds then shows a blank screen for like 5 sec again then the browser pops up with a message “chromebook didnt shut down correctly“….my chromebook XE50013
brian - 回复
I tried to insert a paper clip into the reset button but did not make an effect to the dark screen
Kaijah Smith - 回复
I don’t have a reset hole, and even when my laptop (acer spin 11) is on I see the chrome start up but everything’s black.
I even went into developer mode and back into default, but the problem still remains.
also when i shake it (gently) i used to hear a little ball/thing rolling around.
ocean man - 回复
My Chromebook is an HP has been working fine has never had a dead batt has never overheated. Dont use it to serf the web. I only have it to save my pix and to check Facebook. Recently I've working ob rooting my phones so I've had my Chromebook on more often now I've had my phones Android linked to my iMac via opera and what's app and I ve had my phones connected to the Chromebook thru the reg messaging settings . I've had no problems and had it like this for the past month. Now my phones have been a lil problematic when Google wants the 2 step verification and doesn't regonize the phone due customization. Then last night I go to plug stylo 5 in the iMac to see if odin root would finish the job so I got my Chromebook out so I would loose contact with messagenger and the Chromebook screen stayed black but the power light on side comes on. I've disconnected batt and hit reset button but still not showing ne thing. Does ne1 have ne advice
scottiebunch95 - 回复
my chromebook flashed weird colors it is weird and strange please help me
J Blaze - 回复
My acer r11 chrome book has the power button on the side, will this still work with my blank screen?
Landon VanCurler - 回复
Hi I have the hp Chromebook 11 and today the screen had went very dull and I can still make out parts of the screen it’s just really dull , I tried to put the brightness up but it’s dull , please if anyone has any suggestions please help as I need it for college
chloe mcewan - 回复
My School chrome book screen is just black. Tried using the screen lighter.. wont work, I tried restarting it but even the power button won't turn off, I don't I have a paper clip just randomly floating around so what do I do now? I can't get to my school cuz I am using my tablet… And not my school chrome book (well ofc )
Elizabeth von Houck - 回复
i tried for six seconds it did'n’t work
Zeena Adesunbo - 回复
My screen is black and won't turn on I've tried holding down the power button with and without the charger in it I've tried holding the lock button down but nothing I'm gonna let it die and try again but I'm worried it's a school Chromebook so anyone please help!!!!
Joelene Barreto - 回复
My Samsung Chromebook screen is fully black but it doesn't have a broken screen or nothing of that it's just have a black screen. Can someone help me out with mine.
jenniferher873 - 回复