PS4 Will Not Turn On
Issues with getting it on? No fear, we are here.
Blinking Blue Light
Below we have a troubleshooting section for PS4s that are facing the blue light of death , that may help if this is the problem (see Blue Light).
Issue With Outlet
Sometimes there is an issue with the outlet and not your PS4, try plugging your console into another outlet after unplugging all of the cables and re-plugging them into the console.
Continued Problems
If the above solutions do not help contact Sony and inform them of the issue (link below).
PS4 Will Not Eject Disk
Try Ejecting From The Main Menu
If the eject button on the front of your PS4 will not work, try using the eject option by holding down the options button and selecting the item from the menu named eject disk.
Force Eject
As a last resort, it is possible to remove the disk by disassembling the system and force ejecting it, the step-by-step instructions can be found on Sony's site in the link below.
PS4 Freezes
During Installation Of Games
During the instillation of certain games there have been reported issues with freezing. If this is the case, try holding down the power button for 7 seconds and then rebooting the system and restarting the instillation. In some rare cases, issues with the disc may cause this problem and if this is the case, contact the store you purchased it from.
Firmware Malfunctions
If your system continues to freeze, there may be an issue with the firmware, if this is the situation follow these steps: Download system firmware from Sony's website onto a usb flash drive(website link found below), Create a folder on your flash drive named PS4, within this folder create another folder named UPDATE, and within that folder place the recently downloaded file (PS4<update<firmware download), Turn PS4 off and turn it on in safe mode (hold power button for 7 seconds until you hear two beeps), select update system software, and follow the steps on screen.
http://us.playstation.com/support/system...
PS4 Will Not Output Video
Can't see anything on your screen? Check this out.
Issue With HDMI
First make sure that the HDMI cable is correctly plugged into both your television and the console. There have been a small percentage of consoles that have reported faulty HDMI ports. If this seems to be the case, contact Sony about a warranty claim. (Sony's support page can be found at the bottom of troubleshooting, under faulty hardware section)
Improper Resolution
In some cases the television may not be able to support 1080p. In this case, turn off the PS4 and press the power button for 7 seconds until you hear two beeps, connect the controller to the console by USB port and press the PS button on the controller, and select change resolution from the menu.
Issue With TV
Try connecting your console to another television, sometimes there is an issue with the television, not your PS4.
Blue Light
If your system is displaying a blue blinking light on the top of your console, don't toss it yet.
Faulty Power Supply
If there is a possible issue with the power supply press the power button for 7 seconds until the system beeps twice. Disconnect the AC power cord from the electrical outlet. Check for damage to the power cord or port. Next follow our Power Supply Replacement Guide.
Faulty Hard Drive
Issues due to the hard drive can be solved by first turning off the system by holding the power button for 7 seconds until you hear a double beep. Disconnect the power cord and all other cables from the system. Next follow our Hard Drive Replacement Guide.
Faulty Hardware
If there are any other issues with your system, contact Sony for a warranty claim by clinking this link.
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29条评论
Lightning strike outside last night and knocked out all the power before I could turn my system off. Once it passed I tried to turn the system on , but it will only come on and cut back off. Solution please.
willie smallwood - 回复
If You did not toss it out yet this might help. I’m 91% sure its the power supply, to replace your power supply, follow this guide [无效指南链接]
Grantas vlogs -
System keeps ejecting disc and try to when no disc in fix please
tannerkevin29 - 回复
My ps4 will come on for about 5 minutes and will shut down due to overheating. If I try to turn it back on it would shut itself off right away under the same fault. Could it be the power supply not energizing the fan???
Jeffrey Gonzalez - 回复
you need a new fan! Mine did the same. I changed the fan and it works perfectly. I had to do this about a year and half ago and haven't had any problems since.
Jake Taylor -
It’s probably the fan. I would risk it.
Grantas vlogs -
my machine is not accessing inrtenal hard drive
suleiman hadji chota - 回复
after beeps it's turning off automatically
suleiman hadji chota - 回复
I opened my PS4 launched a game it stuck in the main screen and now I want to turn it off and it stuck for five minutes saying it is preparing to turn off please help
George Andrianakis - 回复
I am experiencing spontaneous disc ejection and inability to insert disc. The PS4 repeatedly makes noises as if it is trying to accept or eject a disc.
Additionally, my PS4 will automatically turn itself on after I have closed all applications and shut down the device as recommended.
Sandy Wadding - 回复
Same, i don't know a fix but the problem as far as i can tell is there is a pin that slips down to hold discs in but it went down with no disc in preventing disc entrance
Suran Suran -
Is it possible to fix a dented HDMI port? Mine broke. Thanks!
Michael Deitz - 回复
Sony, your link for support doesn't work! I can't eject a disk, can't play it, and the light stays on when I pull the power plug out! I need help!
Tammy Giroux - 回复
I tried to start my ps4 in safe mode and it now tells me it can't read hard drive! It is a 2tb hdd that I put in a year ago and had been working. I then tried to put the original hdd back in and get the same message.. can't read hdd and it will not start in safe mode! Does that mean I need a new mother board?
robert berry - 回复
I don’t know never heard of this problem. I don’t think it’s worth it if it’s the motherboard.
Grantas vlogs -
My playstation 4 after powering on goes to the sync wireless remotes. I am currently using wired remotes, due to the fact that none of my wireless remotes don't sync to my playstation 4. Does anyone have an solution to move forward and get that screen to allow me to continue so I can play my playstation 4 please?
Adam Polochi - 回复
Black screening and demanding a controller update. Tried the above already.
Daceluta Milekega - 回复
My ps4 pro in safe mode how do I fix this?
Jeread Challoner - 回复
The USB port in which the controller get connected is not working. Please help
Taher Tutawala - 回复
Some water spilt on my ps4. When I turn it on it says safe mode? Help! ;)
Ben Brandt - 回复
My playstation 4 does not connect dualshock 4 after system boot.
I already reset the dualshock 4, changed the usb cable, bought another dualshock 4, but the problem is in the console.
Marcos André - 回复
I have a similar issue is there a fix for it?,sometimes it stays on for awhile then suddenly my controller shuts off an won't reconnect until I shutdown my console
Zeke - 回复
I'm in an 10.01 update loop the system does the update acknowledges it then says that it still needs it anyone have a ideas ?
Michael Favila - 回复
Also done via internet not USB
Michael Favila - 回复
My ps4 has been a pain in the butt for a while. First it started where it would turn on (with a beep) you hear the fans spin then shuts off, it turns on after a while and now since yesterday, I put in a disc, it goes in but then it keeps making a weird clunking sound like its failing to read it then you here it go back in then sooner or later "Unrecognized Disc" pops up. Please help because my family doesn't have enough to fix this and, I'm not old enough to fix this myself.
Alexander - 回复
My system turns on fine and connects to the TV but I can't get the controller to sync. I've tried another controller and a different connecting cable but still nothing. Any suggestions?
GlassDragon - 回复
My sons PS4 controllers won’t link to the PS4. As in they all turn on, but don’t work together. I tried restarting it/resetting but no luck.
Sam - 回复
My PS4 1st Gen keeps saying I have to insert disc but the disc is inserted. This is happening with all of my disc games. any advise please.???
Bianca - 回复
The other time a friend helped me take the Ps4 apart to clean it and when we put it back together. I had to remove the disc from the menu because the button didn't work and when I tried to put it in it wouldn't take it. Also the power button doesn't react and I have to turn it on with the controller. Then every time I turn it on it makes a noise in the disc compartment and goes silent. What do you advise me to do?
Mikel Valverde - 回复