Student-Contributed Wiki



Screen freezes ¶ 

While using the phone, touching the screen or hitting the back button no longer change the view on-screen.

Memory or processing power has been overloaded ¶ 

You may need to delete excess photos, videos, contacts, music, etc. in order to allow for faster computing speeds.

  • Reset phone by holding power button
  • If resetting the phone does not work, remove the battery and then put the battery back into the phone and turn the phone back on.

Water damage ¶ 

Water could have damaged the battery or short circuited the motherboard.

  • If the phone comes into contact with water, remove the battery and place both the phone and battery separately in either a bag or container of uncooked rice to help remove the water .
  • If water is still present within the phone screen, before putting the phone back together use a hair dryer to evaporate the water inside.

Defective Hardware ¶ 

Factors such as water damage or overheating may cause components of the motherboard to fail or malfunction, in which case you may need to replace your motherboard.

Camera won't work ¶ 

For whatever reason, you cannot see through the camera lens or picture is consistently blurry.

Defective camera hardware ¶ 

Phone is relatively new and the picture application will either not work properly or takes consistently blurry pictures.

  • The camera inside your phone may have faulty wiring, in which case you will need to replace the camera.

Dirt/debris ¶ 

Lint, dust, dirt, and water all commonly seep into the cracks of the phone and may be covering your camera lens.

  • Use a microfiber cloth to polish the external camera lens and if problem persists, remove the casing and remove debris from inside the phone.

Phone won’t turn on ¶ 

A black screen persists despite holding/hitting the power button.

Dead battery ¶ 

The battery either has no power left or will not hold a charge.

  • Connect the phone, with the battery inside of it, to its designated charger and search for a indication that the phone is charging, after two hours turn on the phone.
  • If the phone does not turn on, this may mean that battery will not hold a charge, in this situation you will need to replace the battery.

Keyboard/touchscreen is unresponsive ¶ 

When clicking or swiping icons on screen, the phone does not respond.

Water damage ¶ 

When coming in contact with water or liquids, the internal components may corrode or short circuit, causing the icons to becoming unresponsive.

  • If the phone comes in contact with water immediately take out the battery and place the phone and battery into rice.
  • If water is still present within the phone screen, before putting the phone back together use a hair dryer to evaporate the water inside.

Damage due to impact (dropping) ¶ 

Dropping your phone one too many times may jar loose cables or wires inside the phone.

  • You may need to disassemble the phone to replace jarred components, including anything from your touchscreen to your motherboard.

No audio or distorted/fuzzy sound ¶ 

A crackling or buzzing sound comes through the speaker when in use.

Faulty speaker hardware ¶ 

The problem may be caused by the music file quality, a glitch in the audio software, or a busted speaker.

  • If restarting the phone does not clear up the sound quality, you may consider replacing the speaker.

Busted speaker ¶ 

Due to wear and tear or use of a volume that is too high for the speaker can damage the speaker and cause it to break.




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