编辑 Huawei Honor 8 Troubleshooting

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This troubleshooting guide will help you identify problems with the Huawei Honor 8.

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Huawei Honor 8 Troubleshooting

== The Phone Dies Quickly ==

''The phone will not respond or show any sign of powering up.''

=== The Battery Is Dead ===

The battery may be completely dead. Use a USB type C cable to charge the phone for a few hours, then attempt to power the phone on again.

=== The Battery Is Faulty ===

If the phone shows signs of charging but does not power up after at least four hours of charging, then the battery needs replacement. Replace the faulty battery using the [guide|97683|Huawei Honor 8 Battery Replacement Guide.]

== The Phone Won’t Charge ==

''The phone screen does not light up or show any sign of charging when plugged into the charger. ''

=== The Charging Port Is Dirty ===

If the charger is fully plugged in and the phone does not show signs of charging, then there might be dust in the USB type C port.  Use compressed air to force out small dust particles from the charging port.

=== The Battery Is Faulty ===

If the phone shows signs of charging but does not power up after at least four hours of charging, then the battery needs replacement. Replace the faulty battery using the [guide|97683|Huawei Honor 8 Battery Replacement Guide.]

== The Photos Are Blurry or Have Spots ==

''Photos taken by the phone are either blurry regardless of focus or have spots on them.''

=== The Camera Lens Is Dirty ===

If the photos taken by the phone have black spots on them, there might be dirt on the lens. Try gently cleaning the lens with a microfiber cloth. If the spots still remain on the photos, dirt is likely stuck in the lens. Remove the camera using the [guide|98291|Huawei Honor 8 Rear Facing Camera Replacement Guide.]

=== The Camera Lens Is Scratched ===

If all photos taken by the phone end up blurry, the camera lens is likely scratched. The camera may need to be replaced, which can be done using the [guide|98291|Huawei Honor 8 Rear Facing Camera Replacement Guide.]

== The Phone Keeps Factory Resetting Itself ==

''The phone randomly reverts to factory settings on a regular basis, losing most or all of its data.''

=== The Charging Cable Is Faulty ===

The phone may protect itself by factory resetting if a faulty charger is being used.  To fix this issue, simply buy a new USB type C charging cable.

=== The Motherboard Is Broken ===

If the phone factory resets after receiving physical trauma or other damage, the motherboard may be broken. Replace the motherboard using the [guide|98044|Huawei Honor 8 Motherboard Replacement Guide.]

== The Phone Screen Is Not Responding ==

''The phone screen either does not respond to touch or does not light up at all.''

=== The Screen Is Cracked ===

If the screen on your device is cracked and not functioning properly, replace the LCD display using the [guide|98982|Huawei Honor 8 LCD Display Replacement Guide.]

=== The LCD Display Has a Component Broken ===

Even without being cracked, the phone’s LCD display may have stopped working due to an internal component breaking or malfunctioning.  Replace the LCD display using the [guide|98982|Huawei Honor 8 LCD Display Replacement Guide.]

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