配件 & 工具
== Blank screen == ''Your screen appears blank and you don't know what to do.'' === Hold power switch on === It may be possible your phone is not powered on. === Drained or dead battery === If the phone does not turn on, the battery may be dead. Try plugging it into your charger. If that doesn't work, then you need to purchase a new battery pack. If so, follow our guide to [guide|6800|replace the battery]. === Hard reset === Before performing a hard reset, make sure you have backed up all your data. ALL DATA WILL BE ERASED. Hold the comm button and voice manager for 5 seconds. Then, using the stylus, press the reset button. === Bad display === Your display may be broken. In this case, you may need to replace it by following our guide to [guide|6847|replace the display]. === Bad motherboard === If none of the above troubleshooting tips fix your problem, most likely the motherboard needs to be replaced. To replace the motherboard, please follow our guide on [guide|6849|replacing the motherboard]. == Malfunctioning Camera == ''The camera doesn't display anything when its turned on.'' === Replace the Camera === Your camera may be broken. In this case, you may need to follow our guide on [guide|6848|replacing the camera]. == No Sound == ''There is no sound coming from my phone.'' === Replace the speakers === The speakers might be broken. If this is the case, a speaker replacement might be necessary. To do this, follow our [guide|6844|speaker removal guide]. == Stylus not working == ''The phone does not respond to the stylus.'' === Turn the phone off and back on === This is just powering the phone off and then back on, not to be confused with a hard reset. === Screen cable might be disconnected from the motherboard === This is a more complicated fix. You will need to follow our repair guide on [guide|6849|replacing the motherboard]. == Battery dies extremely fast == ''Your phone dies in the first couple hours of use.'' === Fully charge the battery === After phone completely dies, let it charge overnight or 8+ hours. If phone still has same symptom, you will need to [guide|6800|replace the battery]. === Replace the battery === If the phone still dies faster than normal, you should [guide|6800|replace the battery].