编辑 Galaxy Note Troubleshooting

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== Phone Won't Turn On ==

''The screen does not respond when you hold down the power button.''

=== Un-Charged Battery ===

Plug in the phone to make sure your battery is fully charged. Then try turning it on again.

=== Wrong Charger ===

If the phone is plugged in and doesn't charge, you should try a different charger. Make sure you are using a Micro USB phone charger.

=== Battery Problems ===

If the battery won't hold charge, it could be faulty. Check if the battery has dust or a bad connection. Try cleaning the battery and the reservoir with a silk cloth and/or an aerosol can. If you are still having problems, you can always [guide|14234|replace the battery].

=== USB Port Problems ===

Try cleaning the USB port. If this doesn't work and the phone doesn't charge, then [guide|14376|replace the Micro USB port].

== Phone Doesn't Have Service ==

''Phone can turn on but cannot make a call, text, or displays zero bars.''

=== Out Of Service Range ===

If you are in a remote location, you may not have cell service.

=== Airplane Mode Is Turned On ===

Press and hold the power button to bring up the device options menu. Make sure airplane mode is turned off.

=== Antenna Obstruction ===

The antenna is on the top-right corner on the back of the device. Make sure no metal is covering it when calling.

=== SIM Card Not Inserted Properly ===

If airplane mode is off and you still have no reception in a serviceable area, check your SIM card and make sure it's fully inserted. The phone should give a message that no SIM card is installed.

If it isn't fitting (or you don't have one) and you still get the message for no SIM card, [guide|14378|install a new SIM card].

=== Faulty Or Corroded Antenna ===

If the problem is not fixed, you might want to [guide|14379|replace the antenna].

== Screen Is Not Responding When Touched ==

''The touch screen is unresponsive.''

=== Dirty Screen ===

First try cleaning the screen to remove any dirt or residue. Use minimal amounts of liquid to avoid damaging inner electrical components.

=== Case Or Cover ===

A case or a cover could cause problems with touch reception. Try taking these off and see if the screen is responsive.

=== Software Problem ===

Restart the device by holding down the power button. If the screen still doesn't respond, do a factory reset. You can perform a factory reset by following Radioshack's  [http://forum.radioshack.wdsserve.com/t5/Mobile-Product-Support/How-to-Perform-a-Master-Reset-via-Hardware-on-a-Samsung-Galaxy/m-p/22078|steps to performing a hard reset].

== Unable To Receive Texts Or Download Applications ==

''The phone has low memory.''

=== Memory Card Is Too Small ===

Check that the memory card has free space through the phone's settings.

=== Memory Card Not Inserted Properly ===

Low memory can be caused by the memory card not fitting properly. If it is, you can get try [guide|14380|replacing the SD card].

== The Sound Is Distorted Or Difficult To Hear ==

''The phone's sound is not normal.''

=== Dirty Speaker ===

Clean the speaker on the top of the phone with aerosol and a Q-tip.

=== Broken Speaker ===

If the problem is not resolved, you can [guide|14384|replace the headphone jack and earpiece].

== Resources ==

[http://maxdalton.hubpages.com/hub/Troubleshooting-Samsung-Galaxy-Note-Problems|HubPages Troubleshooting]

[http://www.digitaltrends.com/mobile/samsung-galaxy-note-2-problems/|Digital Trends: Consumer Reports]

[http://support.sprint.com/support/article/Troubleshoot_issues_related_to_your_Samsung_Galaxy_Note_II_slowing_freezing_locking_up_turning_off_or_power_cycling_unexpectedly/73afca7e-f22c-49f1-9096-2c78a8c1d7dc|Sprint Troubleshooting]

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