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== Phone Won't Turn On == ''The screen does not respond when you hold down the power button.'' === Un-Charged Battery === Plug in the phone to make sure your battery is fully charged. Then try turning it on again. === Wrong Charger === If the phone is plugged in and doesn't charge, you should try a different charger. Make sure you are using a Micro USB phone charger. === Battery Problems === If the battery won't hold charge, it could be faulty. Check if the battery has dust or a bad connection. Try cleaning the battery and the reservoir with a silk cloth and/or an aerosol can. If you are still having problems, you can always [guide|14234|replace the battery]. === USB Port Problems === Try cleaning the USB port. If this doesn't work and the phone doesn't charge, then [guide|14376|replace the Micro USB port]. == Phone Doesn't Have Service == ''Phone can turn on but cannot make a call, text, or displays zero bars.'' === Out Of Service Range === If you are in a remote location, you may not have cell service. === Airplane Mode Is Turned On === Press and hold the power button to bring up the device options menu. Make sure airplane mode is turned off. === Antenna Obstruction === The antenna is on the top-right corner on the back of the device. Make sure no metal is covering it when calling. === SIM Card Not Inserted Properly === If airplane mode is off and you still have no reception in a serviceable area, check your SIM card and make sure it's fully inserted. The phone should give a message that no SIM card is installed. If it isn't fitting (or you don't have one) and you still get the message for no SIM card, [guide|14378|install a new SIM card]. === Faulty Or Corroded Antenna === If the problem is not fixed, you might want to [guide|14379|replace the antenna]. == Screen Is Not Responding When Touched == ''The touch screen is unresponsive.'' === Dirty Screen === First try cleaning the screen to remove any dirt or residue. Use minimal amounts of liquid to avoid damaging inner electrical components. === Case Or Cover === A case or a cover could cause problems with touch reception. Try taking these off and see if the screen is responsive. === Software Problem === Restart the device by holding down the power button. If the screen still doesn't respond, do a factory reset. You can perform a factory reset by following Radioshack's [http://forum.radioshack.wdsserve.com/t5/Mobile-Product-Support/How-to-Perform-a-Master-Reset-via-Hardware-on-a-Samsung-Galaxy/m-p/22078|steps to performing a hard reset]. == Unable To Receive Texts Or Download Applications == ''The phone has low memory.'' === Memory Card Is Too Small === Check that the memory card has free space through the phone's settings. === Memory Card Not Inserted Properly === Low memory can be caused by the memory card not fitting properly. If it is, you can get try [guide|14380|replacing the SD card]. == The Sound Is Distorted Or Difficult To Hear == ''The phone's sound is not normal.'' === Dirty Speaker === Clean the speaker on the top of the phone with aerosol and a Q-tip. === Broken Speaker === If the problem is not resolved, you can [guide|14384|replace the headphone jack and earpiece]. == Resources == [http://maxdalton.hubpages.com/hub/Troubleshooting-Samsung-Galaxy-Note-Problems|HubPages Troubleshooting] [http://www.digitaltrends.com/mobile/samsung-galaxy-note-2-problems/|Digital Trends: Consumer Reports] [http://support.sprint.com/support/article/Troubleshoot_issues_related_to_your_Samsung_Galaxy_Note_II_slowing_freezing_locking_up_turning_off_or_power_cycling_unexpectedly/73afca7e-f22c-49f1-9096-2c78a8c1d7dc|Sprint Troubleshooting]
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