编辑 Dell Inspiron 15-7567 Troubleshooting

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This troubleshooting guide provides solutions to common problems associated with the Dell Inspiron 15-7567.

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== Laptop does not power on ==

''Laptop will not respond or show any sign of powering up.''

=== Faulty charging cable ===

By checking the charging indicator light on the front of the laptop, the light is NOT illuminated. -> Ensure that the cable is plugged in correctly and all the way between the laptop and the outlet; if possible try another outlet. If it does not charge, consider purchasing a [https://www.dell.com/en-us/shop/pfydresults/250485?categoryId=7683|new charging cable].

=== Faulty Battery ===

If the issues persist even with a new charging cable, the problem may be with the battery itself. Check the charging indicator light on the front of the laptop. If the light IS illuminated but still does not seem to hold a charge or power on; this is a sign that the battery may be corrupted, old, or disconnected. Consider purchasing a new battery and replacing.

[guide|114028|Battery Replacement Guide]

== Laptop freezes/blue screens or crashes while in use ==

''Laptop freezes or blue screens with error messages while in use.''

=== Defective Wireless Card ===

If the laptop is showing blue screen errors or just turning off all together; this may be a sign that there is something wrong with the wireless card in the computer. Check by making sure the card is not overheating, which is caused by overuse of the laptop. Just let the laptop shut off and rest for a while. If restarting or blue screens persist, consider purchasing a new Wireless Card and replacing.

[guide|114204|Wireless Card Replacement Guide]

=== Faulty RAM ===

If the laptop shows blue screen errors, restarts, freezes, or attempting to install a new program fails; this may be a sign of a faulty RAM. Check to make sure that the memory is not full by closing open tabs and programs on the computer, and opening task manager (Ctrl+Alt+Del) and closing background apps. If restarts, freezes, and blue screens persist, consider purchasing a new RAM and replacing [https://www.dell.com/en-us/shop/pfydresults/250485?categoryId=8136|memory cards].

[guide|114076|RAM Replacement Guide]

=== Disconnected Hard Drive ===

If the laptop crashes, blue screens, or files disappear; this may be a sign of a disconnected Hard Drive. To check this, open your file explorer, -> Click ‘This PC’, and ensure that the Hard Drive shows up under ‘Devices & Drivers’. If the Hard Drive is NOT under ‘Devices & Drivers’; it may be disconnected. If that is the case, you can attempt to reconnect the current Hard Drive; but if the issue persists, consider purchasing and replacing a new Hard Drive. If the Hard Drive shows up under ‘Devices & Drivers’ and the issues still persist, try restarting the computer. If problems continue, consider purchasing a new Hard Drive and replacing (make sure to save programs onto another device before disconnecting).

[guide|114626|Hard Drive Replacement Guide]

== Touch-pad does not respond ==

''Laptop integrated mouse Touch-pad does not function or respond to touch.''

=== Touch-pad is turned off ===

If the Touch-pad does not respond, it may be turned off. To turn the Touch-pad back on, press <Fn> + <F3> to re-enable the Touch-pad. If this does not work, click start ->Control Panel ->Hardware and sound. Then double click the Dell Touch-pad On/Off button.

=== Driver software is old ===

If the Touch-pad is ON and still does not respond, attempt to re-download the driver. Do this by looking up the laptop Touch-pad model and download from the Dell site. Follow the download prompts until driver is re-installed. [https://www.dell.com/support/home/fj/en/fjbsdt1/product-support/product/inspiron-15-7567-laptop/drivers|Dell Inspiron Drivers]

=== Defective hardware ===

If the Touch-pad does not respond despite being on and having its driver installed, consider purchasing a new Touch-pad and replacing. [guide|114664|Touch Pad Replacement Guide]

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