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Droid Pro XT610 GSM Unlocked Troubleshooting

Released November, 2010. 5MP Camera, WiFi, and GPS capabilities.

After holding down the power button, the Droid still won't turn on.

Try taking the battery out and putting it back in the device.

The phone/batterymight be out of charge. Try plugging the phone into a wall outlet or other direct power source.

It is possible that the wall outlet or other power source you are connected to is not even issuing power. Try connecting another device, like a lamp, to make sure the outlet is live.

The battery in your phone may simply be fried. Try replacing it with a new battery of matching types to ensure that it is a battery issue, and not a device issue.

If the device still isn't operating, then odds are that it has physical or electrical damage of some sort in the internals. There are no known quick fixes for this, as the true problem causes may vary.

Either the screen is on, but not responding to touch, or the screen is black, but you are sure the phone is on.

Many devices have button combinations that force them to shut off. So if the device won't power down normally, see if the device has one.

Try taking the battery out and putting it back in the device. This will effectively force-restart the phone, taking it out of any potential frozen states.

The problem may be that the battery died while the phone was in operation. Try connecting the device to a power outlet to charge the battery.

The screen may have suffered internal damage at some point. If you are uneasy about opening up the device yourself, bring it to a technician.

When you plug in headphones, you don't hear anything coming through.

Make sure the jack is completely clear of any dust or debris. For easy access, try using a can of compressed air.

If you aren't hearing anything, make sure there is something to hear! Ensure that the volume on the phone is turned up and that some kind of audio is actually playing.

The headphones that you are using to listen could have a problem of their own. To make sure the problem is not in the device, try using a different pair of headphones and see if the problem persists.

It's possible that the jack suffered electrical damage from water or some other source. For good measure, try putting the phone in rice or in a warm sunny place to dry.

There appears to be no sound coming from your device's speaker.

Make sure that the volume is turned up and that the device is playing some audio that can actually be heard.

Make sure there is nothing in the headphone jack that could be causing the phone to play audio in "headphone mode".

Try using headphones to make sure that the audio source you are trying to use is, in fact, a source of audio, and that sound is actually playing.

The speaker itself could have some form of damage. If you are uneasy opening up your device yourself, take it to a technician for repairs.

Whenever you attempt to send a text or make a call, the action promptly fails.

Try taking the battery out and putting it back in the device.

Check to make sure that you are not currently in a dead zone, and that you have enough service to complete the action.

Make sure that you have paid your bill and that your plan is still active, or that your phone has not run out of "minutes".

Check your SIM card to make sure it is fully in place and that it is not damaged in any way or missing.

Notify your service provider of the issue you are having. It is possible that the problem is on their end, not yours and that they can assist you in fixing your problem.




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