跳转到主内容
Student-Contributed Wiki

学生贡献的维基

一名我们训练的优秀学生制作了这个维基。它不是由iFixit的工作人员进行管理的。

Corsair Void Pro RGB Troubleshooting

This troubleshooting page will help you to fix various issues with the Corsair Void Pro RGB.

Unable to Pair Headphones to Device

Headphones are not pairing with device

Low Battery

The battery may be too low for the headphones to properly connect. Try plugging in the headphones using the provided micro-USB charger until the the light by the power connection port turns green.

Dongle is improperly paired

If the headphones still will not pair to your desired device or you have completely replaced the wireless dongle, you may have to manually re-pair the headphones to the wireless dongle.

To pair the device:

  • Plug wireless receiver dongle into computer
  • Locate the tiny hole near the dongle’s LED. Using a paper clip, press the paperclip into the hole until the dongle’s LED blinds rapidly.
  • Hold power button on the side of the headset until the dongle’s LED turns solid.

These steps were taken from Corsair Support, which can be found here.

Muffled or Low Sound

Sound is too low, muffled, or overpowered by background noises.

Low Battery

The battery may be too low for the headphones to properly function. Try plugging in the headphones using the provided micro-USB charger until the the light by the power connection port turns green.

Incompatible System Settings

Poor audio quality could stem from incompatible settings in system software. To resolve, download the CORSAIR Utility Engine software to improve audio quality

  • Locate VOID PRO RGB USB, WIRELESS, SURROUND and follow right hand prompts to download file
  • Default settings are compatible with popular games but may be incompatible with your desired media. Manually adjust volumes, equalizers, and other sound settings on the CUE software. Observe if the issue persists.

Surround Sound Randomly Turns On and Off

The surround sound intermittently turns on and off without prompt, is unresponsive to adjustment or does not work at all.

Low Battery

The battery may be too low for the headphones to properly connect. Try plugging in the headphones using the provided micro-USB charger until the the light by the power connection port turns green.

System Software

This is most likely due to the software that can be addressed in the Corsair Utility Engineering (CUE) software that accompanies the headphones.

To troubleshoot this:

  • Conduct a repair of the CUE that can be found in the Add/Remove Programs.
  • If that does not work, create a new EQ by pressing the ‘+” button lower everything.
  • If nothing changes, try to repair the installation in the Add/remove programs.

This information was taken from a forum that can be found in this link.

Static Noise

Persistent static sound on one or multiple programs.

Operation beyond headphone range

You may be listening too far from the wireless dongle or something is obstructing communication between the headphones and the dongle. Try plugging in the wireless dongle to another closer point or use the dongle extender included with the headphones. Simply plug the dongle into the extension port and plug the extension cable into your device.

Inconsistencies in System Settings

Static sounds could be a result of inconsistencies is system settings, faulty hardware, or a software bug.

  • Make sure microphone check is off in CUE settings.
  • Try different USB ports and different devices to determine if the static is due to an issue with your device or the headphones.
  • Continued static sounds on multiple devices isolates the problem with the headphones. This could point to a problem with the microphone firmware which can be adjusted in the CUE settings until the problem is resolved.

For further instructions, see these forum posts by a COSAIR Representative.

Unprompted switch to Stereo or Bootloader

Headphones switch to different modes randomly.

Unsupported Media Software

Your game or media may not support the headphone’s built in Dolby encoding. Depending on the program, this may be changed in the system settings of the program. More information can be found from this guide.

Pressing down on a button during power up

This happens when you press down any button while plugging in the headset, if you are holding down any button while plugging in the USB, the headset will go into bootloader mode.

To recover:

  • Open up CUE (You will need to have CUE 1.11.85 or newer. You can find the newest version of CUE at corsair.com/download)
  • Go to SETTINGS
  • Under SETTINGS, find and click "DEVICE"
  • Under this screen you will see VOID WIRELESS. Click "Update firmware"
  • Select "Force update from the server" option, and proceed with update
  • Connect headset when prompted in CUE.
  • Let it update.
  • Once the firmware has been updated you will need to put your headset and dongle in pairing mode.

These steps were taken from a forum that can be found here.

Headphones Not Charging

Headphones in Bootloader Mode

If headphones are unable to charge, they may be in bootloader mode.

To recover:

  • Open up CUE (You will need to have CUE 1.11.85 or newer. You can find the newest version of CUE at corsair.com/download)
  • Go to SETTINGS
  • Under SETTINGS, find and click "DEVICE"
  • Under this screen you will see VOID WIRELESS. Click "Update firmware"
  • Select "Force update from the server" option, and proceed with update
  • Connect headset when prompted in CUE.
  • Let it update.
  • Once the firmware has been updated you will need to put your headset and dongle in pairing mode.

These steps were taken from a forum that can be found here.

Faulty Battery

If refusal to receive or retain charge persists, the battery may be faulty or old. For a step by step guide on parts, tools, and steps follow this link.

一条评论

I dropped my Corsaid VOID headset, and now when I place the mic boom in the down position, it does not activate the microphone, it only activates somewhere up and when the boom is held outward a bit. Is there a switch I can swap out?

Connor Wilkinson - 回复

添加评论

浏览统计数据:

过去的24小时: 14

过去的7天: 131

过去的30天: 635

总计 1,263