Asus R541UA-RB51 Troubleshooting
The Asus R541UA-RB51 was manufactured in 2016.
Computer will not power on
The battery will not sufficiently power the laptop.
If the computer will not power on with the charger connected, the battery is faulty and needs to be replaced.
If the charger is plugged in and connected to the laptop but the power light on the charging brick does not turn on, the charger is malfunctioning and has to be changed for a new one.
Touchpad is not working
I am moving my fingers on the touchpad but nothing is happening on the screen.
Operating system not responding
The computer may just be frozen meaning that nothing is working. If this is the case then the computer will not respond to any commands that it is given. To test if this is the case try pressing either the num lock or scroll lock keys. Many computers have a light under these keys to indicate whether or not they are active. If the indicator light turns ON and OFF then the computer is not frozen. If the light either stays OFF or ON then the computer is frozen and you should try restarting the laptop to fix it.
External Devices are Connected
Some USB devices will disable the touchpad when they are connected. Try turning your computer off, disconnecting any external devices, and turning your computer back on.
Incorrect Mouse Settings
*Note, it is recommended to use an external mouse for this.*
Go into your computer’s settings and find the mouse or touchpad settings. Go through these settings and ensure that they don’t have any limiting factors that would hinder its use under any circumstance.
It could just be that your touchpad is a faulty piece of hardware. If that is the case then replace it.
Keyboard/Keys Not Responding
The Keys on my keyboard are not responding or appear to be broken or missing
If the whole keyboard is not working, start by rebooting your computer. If the keyboard is still not responding, replace it.
Keys Are Stuck
When a certain key seems to be stuck in place, start by cleaning around it with a can of compressed air. If the problem persists, remove the key and clean it as well as the hardwear beneath the key. Once you have cleaned the area, snap the key back into place.
Keys Are Missing
If certain keys are missing, replace them by snapping a new key into the correct slot.
Computer Running Slowly/Frequent Freezes/Blue Screen
The computer freezes or runs slowly when I use it
Hard Drive Corrupted
Before starting to troubleshoot a faulty hard drive, backup all of the current data. Otherwise, the data could be lost.
When a hard drive is corrupted, files will begin to fail when opening even though they were saved without issue.
Another sign of a failing hard drive is when the computer makes abnormal sounds from the hard drive. It's worth noting that if this is happening urgent action is recommended. At this point, the hard drive could be beyond repair.
If the hard drive is indeed corrupted, replace it.
CD Drive is Malfunctioning
The CD drive will not open, or will not read a disk
CD Drive is Jammed
If the CD drive will not open, open the back of the computer and clean around the drive. After cleaning check all the connections to the motherboard. If the drive is still not responding, replace it.
Faulty CD Drive
If the CD drive is not reading your disk, check disk for any scratches or imperfections. If the issue continues, replace it.
Laptop is Overheating
My laptop is overheating and causing it to not work properly.
Dust Build-up inside the Laptop
Check all the vents and ensure that they are clear of dust. Over time, dust builds up inside the laptop and will create a wall of lint that can block air from moving freely inside the laptop to properly cool it. Cleaning out this dust regularly will help to keep your laptop from overheating or overworking your fans.
New Component is Overworking Power Supply
Any new components that have been added can cause the power supply to work harder than usual. The extra strain on the power supply generates more heat which can cause the laptop to overheat. Before adding any new parts to your laptop ensure that there is adequate space for ventilation.
Cooling Fans are Weakened
The fans that cool your laptop will wear out over time and begin to weaken. When this happens there is not as much air flow going through your laptop to cool it down. Regular cleaning of vents and other preventative maintenance duties will help to get the most life out of your cooling fans and prevent premature wear. If the cooling fans in your laptop are unable to operate effectively then you will need to replace them.
High Room Temperature
If the surrounding temperatures are higher than usual then this can also play a role in your laptop overheating. Higher surrounding temperatures will bring your operating temperature up on your laptop which will make it harder for it to cool down.