If you reset the computer and turn it off when trying to turn on. when you turn it on agen, a error message will pop up alowing you to mess with the fills. try net user(user name here) *. then you will be asked the password. press enter twice the go to login.even if you type in the correct password, it will not work. just press login or the arrow. Do not press enter! find and change the password when you can. it will not ask you for the password to change it. normaly it does. you shold change it because if you dont when you log out, you wil lhave to do all of this agen.