Withings ScanWatch: Loose cover

Like many owners of a Withings ScanWatch, I have the defect that the cover with the sensors comes off. This is described by Withings as a hardware fault and cannot be repaired. According to Withings:

“Thank you for the feedback on your ScanWatch. We do not carry out repairs on the ScanWatch. If we detect a hardware fault and the customer is within the legal warranty period (2 years), they will be offered a product replacement. Unfortunately, we have no information about where our products can be repaired or where spare parts are available.”

and:

“Unfortunately, a product exchange is no longer possible as you are outside the warranty period (2 years). However, as a gesture of goodwill, I can offer you a 25% voucher (in conjunction with free shipping) for your next purchase on our website (www.withings.com) (http://www.withings.com)).”

Under these circumstances, there will certainly be no “next purchase”, and no other product from this company will ever be mine again.

I found a suggestion for a repair in the forum:

Written by die-paty about a year ago

"1. Carefully lift the sensor cover, but do not remove it completely, as the sensors are still connected. Do not remove the cover completely. Clamp a piece of cardboard or similar between the open side to hold it up.

2. use a cotton swap and isopropyl alcohol to remove any adhesive residue from the edge of the clock and the lid.

3. Carefully and sparingly apply 2-component adhesive, e.g. UHU Plus Endfest 300 (heat and water resistant) to the edge using a wooden skewer.

4. Press on the sensor cover and place something on top to weigh it down. Leave to harden for 24 hours. This is how it worked for me. All functions still work and charging works too. It may no longer be waterproof."

I tried that, but with a different adhesive. To apply it, I carefully clamped 2 long matches between the watch and the cover. Then I noticed that sometimes the crown does not react when I press on the cover. As far as I can tell, this is due to the angle of the case to the lid. If the lid is turned slightly in the direction of the tightening of the inner conductor track, which is slightly semi-circular, this causes the crown to stop or function. This must be taken into account when gluing the lid.

I also noticed that there is an extremely thin rubber ring on the side of the case, certainly for water resistance. This had become a little loose and should be checked for correct positioning before finally pressing the watch and cover together. I carefully clamped the watch between the rubber jaws of a vice to allow the glue to dry. This allows me to check the function of the crown as it dries.

I will also not check whether the watch is still water-resistant.