Technical Support Flow

简介

Step to follow when technical support is needed.

Step 1. Identify make, model, and serial number on the equipment being serviced.
Step 2. Research via IFIXIT>>HDES
Step 3. Contact your Sr. FSP or My Teams in D365 if Sr. FSP is unavailable.
Step 4. If additional support is required, Senior Tech contacts RESM and Divisional Trainer.
Step 5. If OEM support is needed contact RESM and Divisional Leaders *Except when warranty issues
Single Source Support phoneline 470-649-6600.