The steam wand is used to steam and froth milk as well as dispense hot water for Americanos or tea.
Using a wrench, unscrew the hex nut and remove the steam wand.
Note: Do not lose the hex nut once it is unscrewed.
Using a thin tool or item, such as a paper clip, poke around through the holes on both ends of the wand to remove any foreign material.
Place the steam wand in a de-calcifying solution as directed by product.
Reconnect the steam wand.
See the links section of the device page to purchase a new steam wand.