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Samsung Galaxy A5
若您的手机在锁屏下不能通过登入Google账户解锁或您的手机操作系统出现故障无法进行初始化时。

这一系列操作将会抹除您设备上的系统偏好设置、用户数据、第三方应用及第三方应用的应用数据, 而经过该操作后您的手机操作系统将会回到最初(您刚买到时)的状态。

视频概述

  1. 把手机关机 按住音量上键,主页键和电源键。 当您看到Galaxy标志时只松开电源按钮。
    • 把手机关机

    • 按住音量上键,主页键和电源键。

    • 当您看到Galaxy标志时只松开电源按钮。

    Thank you… THANK YOU!!! Had two A5s to reset and sell but hit a brick wall on my wife's phone and couldn't do anything without going in loops. The hard reset worked.

    eidolon 58 - 回复

  2. 任天堂 Switch 套装

    快速恢复到游戏的状态

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  3. 使用音量上键/下键进行导航并用电源键进行选择。 从安卓系统恢复菜单中选择: 清除数据/回复出厂设置
    • 使用音量上键/下键进行导航并用电源键进行选择。

    • 从安卓系统恢复菜单中选择:

    • 清除数据/回复出厂设置

    • 选择是--清除所有用户数据

    • 现在重启系统

    • 就这样

    • 你搞定了吗?

    Now my phone showing downloading was what can I do now

    saiful Islam - 回复

    i have done the same as you did, still downloading since yesterday. really need help hun,

    Kelly Abbott -

    Thankyou so much for this help system it really worked out. And now my phone is working properly

    rautgauri99 - 回复

    It is still asking for a privecy protection code

    Joel Mwambu - 回复

    Thank you so so much!!

    your instructions really helped me alot, now my Samsung A5 is back to normal

    rexjacqueline - 回复

    now i cant start my phone... whats happening??

    rexjacqueline - 回复

    Me To, did you find an issue ??

    Victor de Maximy -

    Hi i did what it sed but it did not go o factory settings, so i do not no what to do now.

    Chris - 回复

    Thanks for giving me idea

    Nilesh Gharaniya - 回复

    Does not work,my phone is still downloadin after 10hrs

    Carl Machin - 回复

    Bonjour, impossible une foi supprimer les données utilisateurs il se rallume …? Il ne passe pas à la secance suivante. J'ai surfer des jours durant pour trouver une solution rien y fait

    pp67200 - 回复

    i cant even switch off my mobile. its hangged,

    Venkatesan Viswanathan - 回复

    mine to, I did mine yesterday and now its still hanging. what do I do, please help me, thank s

    Kelly Abbott -

    Not possible to switch it off without unlocking it.

    rwonderley - 回复

    worked perfectly!

    No Name - 回复

    Bonjour

    une fois la selection reset now .le tel se rallume directement. Que faire?

    merci pour votre aide

    annecpatard - 回复

    I was give by office a Samsung A5 phone, our ex boss used, now we are unable to log in to use the phone, no matter what we do

    Rafiqul Islam - 回复

    non riesco a spegnere il telefono per via della traccia dimenticata da mio nipote.

    rdcarlo1 - 回复

    bonjours mais le menue qui et dessus faut descend jusque sur data ou faut laisser la il et sur la photo ?

    jerome - 回复

    Worked the first time for me. Thank you for the clear instructions.

    Hirak Raja - 回复

    Thank you for the help. My phone is working now.

    Ramesh Pahuja - 回复

结论

本恢复设置不可逆。

90等其他人完成本指南。

特别感谢这些译者︰

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ZFix

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Hey i did the second part because i couldn't open my phone everytime it says all apps stop working and even the system process stopped, i shut down my phone then pressed up volume, power and home button but i couldn't see anything its just all black

ladinesnicole - 回复

I did all of this and now my phone just keeps rebooting and saying Samsung galaxy a5 powered by android and that's all

sunshinekid30 - 回复

I have the same problem - any solution?

Ali & Rubab Hassanali -

I have the same problem and press power button ,just it

luzortenciacortes405 -

I did all this but it has failed on select language and if I select language it's posing on WIFI scanning

richard - 回复

the problem is, i bought it from friend on social app. and he forgot the gmail password, and this phone stuck with me. not working.

Suwarno Cakramenggala - 回复

Hey i did the second part because i couldn't open my phone everytime it says all apps stop working and even the system process stopped, i shut down my phone then pressed up volume, power and home button but i couldn't see anything its just all black

WIFix. ng - 回复

i do this all but my display not work only blank black

jerom dsouza - 回复

hoelang duurd dit

bertygipon54 - 回复

hoelang duurd reboot system now dit

bertygipon54 - 回复

iknheb laasre foto al een half uur eropstaan

bertygipon54 - 回复

how long will thiss take , the last foto , is about 15 min ago

bertygipon54 - 回复

y still have the green stripe last foto 15 min now

bertygipon54 - 回复

It's reset but now it's asking for google account thing and I've forgotten the password?

Shanesia Perumal - 回复

When i reset..screen off but never trun on...

And now audio notification only....plz help me.

Jack Jones - 回复

I have reset and now the phone is stuck in the glowing of the samsung logo. Pls help

Arkodoy Dutta - 回复

Did you ever figure this out? I’ve just done it and have the same result as you two years ago.

adiboo -

Just hold in the power button and release. I had to hold mine for a few seconds, then the second time I just pushed it quickly … could have been either time, but either way, it worked… after being stuck on the Samsung screen for almost an hour.

Rachel Bordage -

how can i hard reset my a5 if i dont know my pattern and my home button is broken ?????????

Melany Van Soelen - 回复

i have reset and now the phone is stuck in glowing in sky blue color and appearing product name , current binaay, system status and all??plz help

Yangay Tshering - 回复

I am not able to turn off my phone as it asks for my pattern when i try to turn it off

Cruxium - 回复

my phone from factory resetting is not working -please help

godfrey - 回复

I can’t press the bottom :( i don’t have one! its broken can i do this without the bottom?

IDSV - 回复

I work at a cell phone place.  I had a customer locked out of his phone because he forgot the pattern.  Holding volume up, power, and home button didn’t do anything at all.  Holding volume down, power and home button brought it to a custom OS screen that could potentially ruin your phone.  But the key is to get it to the Samsung logo startup screen in any way possible.

I got to the custom OS screen using the Volume Down, power and home

Then I hit volume down to cancel which leads it to the Samsung startup screen.

This is the important part.  there’s a brief second where the screen goes black before the Samsung logo appears. while the screen is completely black, hold down the Volume Up, Power, and Home button.  When the Samsung Galaxy A5 words all appear on the screen, let go of the power button but keep the other 2 pressed down.  This leads to the factory reset menu and the rest you know already :)

Dylan Irvine - 回复

Warning ... MDM does not allow factoryReset. The phone will restart automatically.

I can not update via Odin because of the MDM.

There is a solution?

ALK - 回复

tryed to reset and did not work even my old gmail locked me out what a phone it sucks big time thk god it coverd by warranty michelle nov 2

michelle cliver - 回复

How can I do that with my sumsung A6+ because I followed the steps but it says no data connection and I just forgot my unlock code. Help please

pulane mnguni pulane - 回复

How to fix my sumsung A6+ if I forgot my

pulane mnguni pulane - 回复

Thanks a lot brother

Pankaj Sharma - 回复

Tried this and is saying unauthorized factory reset was attempted so sign in to wifi and to your Google account which I can't remember password also won't let me sign into wifi cause it says unauthorized factory reset was applied and can't bring up sign in what do I do

Jake Everitt - 回复

Bonjour,

J’ai essayé d’effectuer la manipulation mais il ne se passe rien. Suite à une petite chute (quelques centimètres), l’écran de mon smartphone est tout noir.

Comment puis-je faire pour le réinitialiser ?

l.philippet - 回复

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