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13 英寸 MacBook Pro 于 2020 年 11 月发布,配备 Apple 基于 Arm 的 M1 SoC,具有 8 核 CPU 和 8 核 GPU。(型号 A2338 / EMC 3578,带有两个 Thunderbolt 3 端口)

USB-C ports not working even after board replaced

Hi. A few weeks ago my macbook pro fell off the sofa directly onto the usb charging cable. The cable broke and the macbook started behaving oddly, it was saying the cable was still plugged in and charging even after I'd removed it. I restarted the macbook and it eventually showed correctly that nothing was plugged in but then when I did plug in a working usb-c cable nothing happened, there was no charging or recognition I'd plugged anything in, on either port.

I used apple diagnostics and it said that it couldn't detect any usb ports at all. I assumed that meant that the usb internal board was damaged somehow or maybe the connector was jolted loose when it fell. I opened up the case and the usb connector to the main board seemed seated.

So I bought a new usb connector for the A2338 model. I went through the ordeal of removing the logic board and replacing the usb port then re-connecting everything. It all turned on fine but still the macbook cannot detect any usb port. Does this mean that something else is damaged? Hopefully someone can give me more insight. My battery is down to 10% now so I'm not sure how much else I can do with it on. Many thanks

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It sounds like the usb shorted out and could have fried part of the logic board. Maybe even the shock of the initial fall could have jarred something on the logic board loose. Are there any spots near or around the usb ports that look discolored?

Update (01/06/26)

Another thing im seeing here is to reset the SMC and NVRAM, which should allow it to start detecting the ports.

Anything beyond that and it looks like there is going to be an internal fault with either the i/o board OR the logic board chip CD327.

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I didn’t check the underside of the logic board but nothing around there looks discoloured on the top. The board connector looks fine too. I’ll probably need to take it to a repair shop at this point

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@nick1989 Have you checked that the charger cable or Type-C connector hasn't suffered any internal damage unseen? If possible try to find or use a different charger or cable to test.

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It’s not the cable, I’ve replaced the cable as the original was broken. Also I’ve run Apple diagnostics and it said it was an issue with the internal power hardware

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