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No sound makes and receives calls but there isn't any sound

Phone does not have any sound at all it won't make a ringing sound for any calls and any app that has sounds like you tube has no sound at all only the video

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Hi @nocan,

Can you hear audio OK when using headphones/earphones plugged into the phone?

Has the phone been dropped or gotten wet at all?

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Are all the volumes turned up under volume in settings?

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