跳转到主内容

A1706/EMC 3071—于2017年6月上市,这台13''MacBook Pro以可升级至3.5Ghz酷睿i7动态超频至4.0GHz的Kaby Lake处理器为特征。

277 个问题 查看全部

MacBook shut off while charging + using MS word and won't turn on

I was sitting at my desk running word and safari while my mac was plugged in to the official apple charger. It was charged to 80% when it randomly shut off while I was typing a sentence in word. It is now unresponsive, will not turn on at all even when an SMC reset is attempted. The genius bar technician was stumped, he said it has nothing to do with the battery and might be a issue with the motherboard, but I haven’t had any previous issues. No water damage, never dropped, and it was recently updated to big sur. It was totally random as it was running fine one second and powerless the next.

回答此问题 我也有这个问题

这是一个好问题吗?

得分 1

1条评论:

Hey,

I am also facing the same issue using the MS ward. I was sitting at my work area running word and safari while my macintosh was connected to the authority apple charger. It was charged to 80% when it haphazardly shut off while I was composing a sentence in words. It is presently inert, and won't turn on by any stretch of the imagination in any event when an SMC reset has been endeavored.

The virtuoso bar specialist was baffled, he said it doesn't have anything to do with the battery and maybe an issue with the motherboard, yet I haven't had any past issues. No water harm never dropped, and it was as of late refreshed to huge sur. It was absolutely arbitrary as it was running fine one second and weak the following.

完成的

添加一条评论

1个答案

Let’s get a better view of things, install this gem of an app! CoconutBattery take a snapshot of the apps main window and post it here for us to see 在已经存在的问题里加入图片

You have a hardware level issue, likely a power issue. MS Word is not the problem.

If you can't get it to startup via the charger you'll need to find someone who can inspect things internally.

这个答案有帮助吗?

得分 0
添加一条评论

添加你的答案

Sara Panetta 将永远感激不已
浏览统计数据:

过去 24 小时: 0

过去 7 天: 4

过去 30 天: 5

总计 39