Why I can't restore the phone with iTunes

Hi, I have several times tried to restore the phone and its not working. If you have any idea before I call Apple support it would be very appreciated.

Thank you

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What error is iTunes showing?

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he just says ‘‘ cant find the iPhone ’’. but this is when iTunes has finished the update

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are you doing a DFU restore?

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dont work too :(

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I would try and make sure you are using an OEM cable. Definitely try that and using a different computer with up-to-date iTunes.

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