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The DualShock 4 CUH-ZCT2 was announced in 2016 to replace the CUH-ZCT1 controller released in 2013. This controller is similar to the previous model.

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How can I get my new controller to connect with my PS4?

I have tried everything the Playstation support webpage says to try connecting, and nothing has seemed to work. I have connected it with a MicroUSB cable, and pressed the PS button, I have reset the controller while turning on and off the PS4. I have changed cables. It is fully charged, and the cables work. I just can’t get it to connect.

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Try connecting it by cable and then press PS button

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Hi Uros I already tried this several times in addition to changing the cables. Didn’t work :(

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Okay than try and press the hard reset button on the back of the DualShock for about 5 seconds

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Try holding the PS button and the options button at the same time and try to connect it in the bluetooth menu. The light on the controller should flash white.

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Thanks Nick! How can I do this if I don’t have another working controller to get to this menu?

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Try plugging in the controller in at the back of the PS4 and if that doesnt work use a SIM ejector to press the hard reset on the back of the controller

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