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razer deathadder elite not working or recognised

I bought a second hand razer deathadder elite, all was working well until i held down all the buttons to reset it as i had read online. Since then, the rgb lights up but nothing else works. Ive tried it on my macbook and windows pc, but nothing. Ive downloaded synapse 2.0 but says its not recognised. please help.

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With the mouse plugged in and flat on your mouse mat, hold down the left-click, right-click, and mouse wheel button for 7 seconds to reset the surface calibration.

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