Battery is set to 85% but it is neither charging or able to use it

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MacBook Pro 13" Retina Display Mid 2014

Model A1502 / 2.6 GHz (Turbo Boost up to 3.1 GHz) or 2.8 GHz (Turbo Boost up to 3.3 GHz) dual-core Intel Core i7 processor with 4MB shared L3 cache.

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Nazir Sumara @nazirsumara

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发帖于: 2020年6月3日

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Battery is set to 85% but it is neither charging or able to use it

Hello Experts,

My device shows 85% charged. When I click on battery it shows Replace Now. If I switch off the power/remove adapter, the MacBook immediately turns off.

I was getting the heating problem after which I got the fan cleaned. The heating problem is solved but I started getting this battery issue. Some of the keys also stopped working. I got the keyboard wires cleaned and then got the keyboard working completely. However, the battery issue is still there. The battery was working perfectly fine before I opened it up for fan servicing. I looked at the battery physically and do not see any bulge. The battery was replaced 1 year ago only. so, I do not think it might be an issue (a belief). One thing I have observed is that when I switch on the power, the laptop starts without even pressing the power button. I am able to shut the computer off by pressing the power button (so, maybe it is working as well)

Can you guide me on how to troubleshoot and what can be the issue?

Thank you in advance.

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Below is the device.

MacBook Pro 13" Retina Display Mid 2014

Model A1502 / 2.6 GHz (Turbo Boost up to 3.1 GHz) or 2.8 GHz (Turbo Boost up to 3.3 GHz) dual-core Intel Core i7 processor with 4MB shared L3 cache.

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Let's get a better view of things install this gem of an app CoconutBattery take a snapshot of the apps main window and post it here for us to see 在已经存在的问题里加入图片

由 Dan 完成的 2020年6月3日

I have attached it.

由 Nazir Sumara 完成的 2020年6月3日

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Let's get a better view of things install this gem of an app CoconutBattery take a snapshot of the apps main window and post it here for us to see 在已经存在的问题里加入图片 — Dan

Dan @danj 声誉积分: 479.1千 Self employed contract worker 35 329 971 · Answer 1 · 2020-06-04T05:04:27-07:00

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Dan @danj

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发帖于: 2020年6月4日

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Well, I can tell you the battery still has life in it. The status of being Poor maybe reflecting a power drain some where within the logic board.

Did you have a liquid spill at some point? You talk about needing the keyboard serviced, I suspect they just tried cleaned it and didn’t get to some of the spill. At this point I think you really need a new keyboard to fix this and in the process do a deeper cleaning of the logic board.

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I initially had a heating problem so I opened the MacBook to clean it. Battery and keyboard were working fine before I opened it for cleaning. There was a lot of dust particles when I opened it (but not the liquid spill). I clean the fan (with a soft brush) and close the MacBook. I started getting a keyboard (some keys not working) and battery problems after that. Certain keys (1-9 and l and m keys) stopped working and the laptop was not able to use battery power.

I opened the MacBook again and cleaned the keyboard connectors only and all the keys started working. I also tried to clean the battery connector with a soft brush but it did not help.

Can dust be the issue?

Will cleaning the logic board with Alcohol can help? I think this is what you mean by deep cleaning.

Its a japenese version keyboard so its difficult to replace outside of Japan.

由 Nazir Sumara 完成的 2020年6月4日

@Nazir Sumara - Did you fully remove the logic board?

由 Dan 完成的 2020年6月4日

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MacBook Pro 13" Retina Display Mid 2014

Battery is set to 85% but it is neither charging or able to use it

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