video turns off on LG smart led tv

LG 55in smart tv turns on for 5-6 sec, the screen goes black and sound remains— turns off picture too fast to get to menu

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Hi,

What is the model number of the TV?

Have you tried different input, input types and signal sources e.g. dvd player, to see if the problem is always there.

Seems as though the backlight is turning off.

Try shining a torch at an angle close to the screen when the TV is on and there is audio to see if you can detect images at all. They will be very faint if they are there so trying this in a darkened room may help.

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