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这是 MacBook Air的维修指南,MacBook Air是Apple的一款面向消费者的笔记本。

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Can I get a direct line to an Apple engineer?

Hello, this is Stephen.

I have been completely blind since birth, but never the less I have been teaching myself computers for 12 years, and in that time I have learned a lot and now can fix computers.

I have ideas for how the accessibility could be made better on the Mac. Now, as Apple tells all their customers, you can just go to apple.com/feedback. However, I have been providing feedback through that page, but I feel that my feedback is going in 1 ear and out the other.

Since I have to use voiceover in order to use my Mac, some of my ideas for how it could be better are:

1. Voiceover feedback in the startup manager, holding option during startup.

2. Sound and voiceover feedback in safemode.

3. Voiceover feedback at the starting screen of internet recovery that says choose a network.

Now, just so it doesn’t get mixed up, I know that voiceover works in internet recovery. But it doesn’t work until the Mac has been connected to a WiFi network and the recovery software has been loaded into RAM.

I’m talking about the way you choose at the network screen when you start internet recovery for the first time. Now I know that there is a way around this by using an Ethernet connection, but obviously the MacBook Air does not have an Ethernet port.

I have also tried buying a USB to Ethernet adapter and then had my mother, who is sighted, tell me what was happening on the screen, and it still said choose a network, even though everything was connected properly.

4. Better accessibility with installing windows using BootCamp.

Let me explain... I have a 2017 13” MacBook Air, which does not require a bootable USB drive to install MS Windows. The point I’m trying to bring up here is, when you get to the Windows installation phase, there is no sound. Microsoft integrated narrator support for the Windows installer. But because Windows doesn’t recognize the sound hardware on the Macs, even if narrator is on there it still is no sound, and you can’t hear narrator.

The bootcamp drivers don’t get installed until after Windows has been installed. So I feel like Apple could change the sound card on these Macs in the future to one that Windows can recognize, or they could have it to where the drivers get loaded before BootCamp assistant reboots the machine, that way the Windows installer would recognize the sound hardware and then I would be able to install Windows without any problems.

I feel like all these improvements would benefit all blind users, as of right now because these areas aren’t very accessible I’m unable to use these features.

So getting write down to my question, do any of you know a direct line to an Apple engineer so I can discuss these things with one of them directly?

Again, like I said I feel like the feedback I’m providing on Apple’s feedback page isn’t being heard, and I feel like being able to speak to an engineer directly would be better anyway because I would be able to go into much more detail with them over the phone then on that feedback page.

Any help would be greatly appreciated. Thanks in advance.

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Stephen I first want to commend your skills in overcoming your limitations, don’t stop!

There was a day when I could pick up the phone and talk to someone within Apple, as Apple has grown they just don’t have the manpower to deal with the influx of people wanting to contact them. And when you want to talk to someone deep inside like a software engineer this gets even harder! Instead they have project managers which deal with the input they get from the many different directions information flows into Apple.

You could try contacting Tim Cook directly: tcook@Apple.com, he has a crew who review his public email and forwards it on to the best person to deal with the issue. I’ve done that a few times and surprisingly I’ve had some good success.

I cleaned up your question with some format corrections and typo’s. Copy your question, just pull out the stuff that pertains to asking us and that should do it.

Let us know how it goes! Good Luck!

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Hello, it’s Stephen again. I have Contacted Tim Cook at apple on Tuesday and haven’t heard back since, is their a chance he doesn’t work at Apple anymore? If he doesn’t work their anymore, is their another email adress for someone else who does still work at Apple? Thank you.

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@stephenz051097 - No he's still the CEO of Apple ;-}

It took a good month before I got any word. And often times they just don't respond. Hang in there!

You've done what you can. In a few weeks fire off another email throw some pics so they can see you and what you do. Have your family help you with that.

As you can see here Tim does respond! Disney World Returns Fully Working iPhone 11 to Family Weeks After Device Sank to Bottom of Seven Seas Lagoon. Just keep in mind you are one of the millions that reach out to him!

"Impressed with the iPhone 11's water resistance, Lisa wrote about her experience in an email to Apple CEO Tim Cook, who thanked her for sharing the story. Her husband Jacob then relayed the story to MacRumors. "

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