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Why won’t my refrigerator stay cool?

We have been having difficulty keeping our refrigerator and freezer cool lately. After pulling the plug and resetting it it does cool to a normal temperature. It also stays cool if we use the power cool mode, but when we use the regular cooling modes the refrigerator warms up rather quickly.

there was some noise a week ago or so for a few days. No noise now though.

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Hi,

What is the model number of the refrigerator?

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The model number is rf265aash

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Hi,

Here’s a link to the service manual for the refrigerator.

Go to p.43. Start at Sect 4-1-3-2 Self-diagnostic function during normal operation and check if there is an error code being generated after you have manually start the diagnostic program.

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Thank you. This is very useful information. Maybe I should have let it run for 24 hours.

I’ll let you know if we figure it out.

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So far we ruled out the condenser, both fans, and the evaporator. It seems to have something to do with the temperature. If we set the the freezer and the fridge to power cool they go below the wanted temperature. If we turn off the power cool the refrigerator warms up quickly.

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Hi,

Did you try the " If Power Freeze + Power Cool Key are pressed simultaneously for 8 seconds (including above 2 seconds), self-diagnostic function will be selected" to see if there is a error code generated?

Here's a link to the page.

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Freezer is what keeps the fridge cold so if there both failing its the fridge that has a problem first thing to do is clean the back and fan and coils ,cooling fins , if thats not the problem check the compresser fan to see that its running if so compressor could be faulty or need checked leave anything past cleaning and fan replacement to a tech check both fans and clean under it and behind it take plate of the back after its unplugged take big paint brush and shop vac and clean everything you can get to

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