跳转到主内容

修复你的物品

维修的权力

商店

发售于2016年11月.PS4 Pro升级了硬件,使之能够支持4K游戏以及流媒体视频。

279 个问题 查看全部

WiFi Connection drops randomly

The WiFi keeps dropping signal for 5-10 seconds and then reconnects all by itself. I watched it do it in the connection status tab under network, in the settings. I Know it’s an issue with the PS4 because my Roku in the bedroom will still play Netflix at the same time that Netflix on the PS4 stops playing due to no connection. I also tested it with my sisters PS4 on the same WiFi. I went under the Connection Status tab on hers, and watched it for about 2 minutes. It never once dropped. Hooked mine up in the same exact spot, and watched it and at first it didn’t drop. But then I went and played COD to put the WiFi under stress. 60 seconds into playing COD the connection dropped. Went and look at the connection status and sure enough it would drop for 5-10 seconds and then come back. The controllers never disconnect like I’ve seen some people complain about so I dont Know if the problem is the antenna or the WiFi chip. Does anyone know?

已回答! 显示答案 我也有这个问题

这是一个好问题吗?

得分 6

评论:

We seem to be having the same issue here. The PS4 is connected via Ethernet. My iPhone and iPad are not able to connect at all when the PS4 is on whereas my boyfriend Samsung phone’s connection is working fine over the same WiFi.

[br]

We changed our apartment settings recently, the PS4 was connected via Ethernet through a power line adapter and all other devices where working fine using the Main WiFi.

完成的

My old ps4 worked great. I upgraded to the ps4 pro and my wifi kept dropping. Even though it was only 10 feet away from the router. So I extended a lan cat 5 cable to hardwire the ps4 pro from the router… And I'm still getting the intermittent lost connection message, only now It reads my lan connection has been lost. I'd upgrade the router if the rest of my house or tech was having issues but roku and firesticks and cellphones never lose connection.

Mad and frustrated that there doesn't seem to be an official answer addressing this as many people seem to have this issue.

Any answers out there?

完成的

basically, I'm being disconnected from PSN every 10-30 minutes now for the past 3 weeks. I've swapped to LAN cable.. upgraded my router.. swapped out ethernet cables (though the disconnects happen with wifi as well) but like other people are stating the disconnects don't seem to be affecting any other devices in our home... even swapped to the optimal DNS servers.. the only "fix" I've been able to find is going to network settings and "testing connection" this seems to buy me about 30 minutes of play.. any answers or solutions offered would be greatly appreciated.

完成的

Glad to know I'm not the only one! My PS4 is constantly losing the connection no matter if it's connected wireless or ethernet cable. It's incredibly frustrating!

完成的

Same here... Getting Very Frustrating! I’ve tried all the fixes, still dropping. The network testing connection buts a little time, from what I understand is a reboot of the PS4 wireless.

完成的

显示更多的10条评论

添加一条评论

15个回答

已选择的解决方案

Having same issue here, however I have apple devices (apple tv 4 and a macbook) connected around the ps4. I've heard that Apple devices interfere in some way with the ps4 wifi connection. But these drops are super random and crazy. While netflix still running on tv my ps4 is unable to keep connection going on specially with COD servers. I haven't been able to find an effective solution, but I think all is left is to go wired.

这个答案有帮助吗?

得分 0

评论:

Yeah I never found a fix either so I found an adapter set that comes with 2 standard plugs that will plug into any standard light socket. Once you plug both of them in they will sync up and make a connection through the electricity wires . It will allow you to plug your Ethernet cable from the PS4 to the first wall adapter and then plug the Ethernet cable from the second adapter into the router. Basically giving you a wired connection, without having to be close to the router. Never could find a fix for the wireless, and after installing this I haven’t tried to go back either.

TP-Link AV600 Powerline Ethernet Adapter - Plug&Play, Power Saving, Nano Powerline Adapter(TL-PA4010 KIT) https://www.amazon.com/dp/B00AWRUICG/ref...

完成的

Yeah I have the Ethernet wall socket modem thing, and my PlayStation does the same thing over and over. Both the WiFi and the LAN cable disconnect momentarily and then reconnect. This isn’t a problem when watching Netflix cuz it loads enough content that a blip in the connection doesn’t effect, but it’s a big issue for COD. It says WiFi connection lost and then immediately reconnects, but the COD servers kick you immediately I guess to keep things fair. It’s so frustrating!

完成的

Do you still have this problem?

完成的

I have the same problem with COD sucksss

完成的

添加一条评论
最有帮助的答案

I had this problem when I got a new ps4 pro. I learned that you have to manually select a broadband width on the ps4. Or it might automatically switch between broadband widths in between games. 5.0 ghz to 2.4. So go into network settings select set up connection. Select your connection type. Then before selecting your WiFi. Press the options button and select either 5.0 ghz or 2.4 ghz. And the. Set up your WiFi normally after that. I’d recommend trying out both connection types. To see which is better.

这个答案有帮助吗?

得分 22

评论:

This resolved my issue. Thank you!!!

完成的

It doesn't let me press option button?

完成的

@JOOPW1LD You literally press your options key/button while on the screen to select wifi or lan.

完成的

is the ability to press the options only for PS4 pro? I have PS4 and it won't allow me to press options either

完成的

@dlsonne814 just go to settings then go to network then you should see set up internet connection then just follow what it's asking you to do

完成的

显示更多的17条评论

添加一条评论
此回答最初是针对另一个问题

The same happens to me it’s just that I have to test my internet connection to get back in, I just wanna know why though?

这个答案有帮助吗?

得分 2

评论:

Can you test the connection mid game in pause to gain more time?

完成的

Can you test the connection mid game from the pause menu to gain more time? Sometimes ranked season games go over 30 minutes

完成的

Did you find a solution to that?

完成的

添加一条评论
此回答最初是针对另一个问题

2 ways to find out without opening the console. Either try another ps4 in the same location to rule out a wifi signal issue or interference or you can take the ps4 somewhere else with wifi and see if you run into the same issue. The antennas dont really go bad unless the console has physical damage. Also check the speeds when you do the internet test. If they are low, move the console closer to the router and see if its improves.

这个答案有帮助吗?

得分 1

评论:

The wifi works on every device but this problem only occurs on the PS4. I turn all wifi devices off while I play and it won't help much. Could a connector go bad? I've had this console for years. I'm not sure but the lan port doesn't work either

完成的

Thats why i mention putting another ps4 in the same location, what if something near the tv is causing interference in the wifi. Other devices would not experience the same issue. Regarding the connector no they dont go bad. Only time ive had to do wifi repairs are on consoles that were dropped, stepped on or liquid damaged.

完成的

Had this too not long ago. Lost the wifi connection randomly, and didn’t moved the PS4 at all. Happend to me when I connected the VR. Do you also have the VR ? I updated the console and the VR and this fixed it for me.

完成的

I do not have VR. It started off during Mlb the show game and then carried over to all games

完成的

If I had another PS4 I wouldn’t need to fix mine, it’s never been moved in 2 years and this problem just started with the last couple months @ripper

完成的

显示更多的5条评论

添加一条评论
此回答最初是针对另一个问题

I have the same issue. I tried everything on all forums I could find to fix this issue. Moved rooms, wired connection, disabled auto wifi select, port forwarding, MVZ, changed routers ($500 Asus and $350 netgear), changed modems, and tested another ps4 for 1 month with no wifi issues. This issues does not happen to any other devices in my house. I recently shipped my PS4 Pro to Playstation to do a warranty repair after spending many hours trying to fix the issue. The issues is random and hard to explain to Playstation support team so I wrote a 1 page paper explaining the issue. It took 1 month to get my PS4 Pro back. It still have the same issue….. The issues could not be replicated because it is random. They did not replace the internet adapter hardware. I am sending it back…. Very mad.

这个答案有帮助吗?

得分 1

评论:

It’s not my WiFi because other people in the house have ps4’s and their fine with the internet and it just started happening since I got this new ps4 about 8 months ago so I think it’s just my PlayStation, but I’ll figure it out soon.

完成的

And go figure I really only lose connection playing EA Games but maybe my PlayStation just is allergic to EA

完成的

Same I dropped out of apex matches when my roommate turns on his PlayStation. And the after that it works. But I always lose connection initially

完成的

same issue, disconnects me from madden games, I test my internet and its fine. my brother has a ps4 in which his never does this and even my other brother’s doesn’t when he comes home from college. I don’t understand what’s wrong

完成的

添加一条评论
此回答最初是针对另一个问题

Ive been having the same issue, but it normally happens when I use my hotspot from my phone. I connect it and once it connects it disconnects immediately and reconnects. It does this non stop. I’ve tried my hotspot on multiple devices including 4 other ps4s and they all work fine and never lose connection. I’ve restarted my ps4, reset the wifi settings, ive done everything I am able to do and nothing works. All I can do now is take it to a shop to see if they can diagnose the problem. Which is probably internal.

这个答案有帮助吗?

得分 1

评论:

Hey did you ever get it fixed? I’m having this problem rn, I just wanna play my game

完成的

添加一条评论

This bug is bullshit. I have a brand new ps4 pro and I disconnect from games every 5 minutes. I’m forced to close out the app mid game and test my internet connection only for it to do it again. I can’t find any fix for this issue, but it has been going on ever since the new ps5 has came out. I’m disappointed. Playstation is a sellout.

这个答案有帮助吗?

得分 1

评论:

bro same, every time I get in a madden game, mid game I get disconnected. I know it’s not my wifi because my brother’s ps4 doesn’t have this issue. Ps4 sucks

完成的

Same they got me F***** up

完成的

Same here.... ievery five minutes my game will say i lost connection and i have to test the connection tfx u o get it back on and it happens again

完成的

This happening to me . And its incredibly surprising that no one can able to find a solution for this .

完成的

添加一条评论

It’s clearly obvious what this issue is, thousands on the internet are having the exact same problem me included. It’s maybe abit of a coincidence that it seems to have became a common issue since the ps5 was due to release? ? because there trying to push us into buying the ps5. 100% a software issue the only suggestion i have is what my brothers trying tonight and that is to try find a way to remove the software and reinstall it off the Sony website but a older version of the software and a older update, may make the ps4 slower etc but if it stops the issue thats good. Either way once fixed i’m selling it and sticking to my xbox, sony are a set of frauds Microsoft aren’t. Still got my xbox one original and it runs faster than my ps4 pro. Best thing to do is try what I suggested i’ve tried all these pointless other suggestions. Go back to a update before they desided to drop one that &&^&@@ all our ps4’s. You’d think they would be getting alot of $@$* for this and solve it but they only care about money and its near impossible to actually get in contact with them. Best advice try that it may not work i’ll find out but it should do as clearly a software issue. Sucks that ive bought games off the store and pay for psplus to not be able to play them online or use the ps plus. Won’t be getting any money off me again if they don’t fix this issue that they fully well know is going on. No way they haven't had thousands report this but to them only thing they care about is money and the ps5. They’ll soon learn when everyones on xbox. Frauds

这个答案有帮助吗?

得分 1

评论:

It's been happening lately on my sons PlayStation as well.. a pain in the neck

完成的

It's a fine theory, but rage and grandstanding, no matter how cathartic, doesn't help FIX the problem and buries potential, helpful answers under a wall of unhelpful tantruming....

完成的

Personal i don't think this is sony pushing people to buy the ps5 because I've been having these problems long before the ps5 dev kits where even leaked. Like every once an awhile i get a solid connection but most of the time its the 5-10 internet loss. I've even switched internet providers 3x and tried boosters. My ps4 still works with a ethernet cable but I didn't have the time or know how to lay the wires from my bedroom to my internet box

完成的

添加一条评论
此回答最初是针对另一个问题

Hey, i also been having my connection randomly drop, while playing MLB the show, im the only with out of my friends that has this issue with the game, my brother plays fortnite all day and doesnt have issues, except for occasional lagging, i even connected a enternet cable to see if it would help, but nothing worked. All my other devices work fine and i even updated the router

这个答案有帮助吗?

得分 0

评论:

Mine is a brand new console and it constantly loses connection. The router is max speed through xfinity and it’s close. My old console did the same thing so I think it’s just a ps4 issue! Not real happy with this.

完成的

Mine too!! Just bought it and my connection constantly drops /:

完成的

Gees us just bought ps4 dropping right in the middle of gauntlet. Fook me i am pissef. Elf my elf. Lol

完成的

添加一条评论

I know many users facing the same wifi keep disconnecting. Some users also explain Wifi is not connecting to PS4.

There is the various reason of this issue.

  • Wifi Router placed in another room
  • Playstation server down

I explained the 5 ways to '''Fix PS4 Won’t connect to WiFi'''

这个答案有帮助吗?

得分 0

评论:

i lose it uploading a vid to you tube and even in the play station store never had this problem before . beginning to think its from the last update

完成的

Nothing will fix an issue that's to do with the latest update apart from another update to fix the issue.

完成的

添加一条评论
此回答最初是针对另一个问题

I'm right next to the wifi and still losing s signal

这个答案有帮助吗?

得分 0
添加一条评论
此回答最初是针对另一个问题

Hi,

same issue with me.

I thought it can be solved via a wifi repeater which has a lan-connector also for no-wifi devices. So i thought to connect the my PS4-pro via lan-cable to the repeater. But some guys write that they hat problems also when connecting via LAN…

That sounds to me to be an issue deep within the network-driver of the PS4 which occures randomly with timing and network load, don’t you think?

btw i do not play COD but i have the connection losses also and they appear all 2 mins when browsing the PS-Shop…

though: have fun folks!

wolf

这个答案有帮助吗?

得分 0

评论:

Works thanks gotta change from automatic to 5ghz or 2.ghz have not lost connection not once

完成的

How do you change it to 2.ghz please is that on the PlayStation?

完成的

添加一条评论

Having Wi-Fi issues on your PlayStation 4 is extremely frustrating. This problem reoccurs to many PS4 users almost after every system update. Some easy or quick step to Fix Ps4 keeps disconnecting from WiFi.

1. Restart Your Console and Router.

For Router :-

* simply unplug the power cord, wait a few moments, and plug it back in again.

  • Once Router is back

For PS4 :-

* Press and hold the PS button on the controller to open the Quick Menu.

  • On that menu, open the Power section and select Restart PS4.

Note

  • Please don't choose 'Enter Rest Mode' because this is a low-power state that doesn't fully shut down the system.

2. Change DNS settings

  • On your PS4 menu, scroll right to Settings.
  • Go to Network.
  • Go to Set Up Internet Connection.
  • Go to Use Wi-Fi.

Block Image

  • Go to Custom.
  • Select the Wi-Fi network you want to use.
  • Select Do Not Specify.
  • Select the DNS settings as Manual.
  • Set the Primary DNS as 8.8.8.8 and the Secondary DNS as 8.8.4.4.

这个答案有帮助吗?

得分 0
添加一条评论

having same issue. there isnt a fix that i could find because even when i plugged up my ps4 into my router via LAN it still disconnected. it happens all day and i can barely play any games anymore. Only thing that you can do is just buy a new playstation, but no guarantee that it wont have the same issue.

这个答案有帮助吗?

得分 0
添加一条评论

I have done absolutely everything mentioned here and my PS4 PRO still experiences failure to stay connected to the internet.

It’s 18 months old and the warranty is already void. It never has had this problem before and all of a sudden it fails to stay connected to the internet for extended periods of time. There are no other issues with my PlayStation.

Included in the things I have tried are: restarting the router, restarting the PS4, using DNS to setup, reformatting the PS4, updating the firmware, trying a different WiFi network, moving my brother’s PS4 next to mine and using both side by side (his PS4 has no issues for hours and stays connected to the internet in the same room on the same table), sending it into a repair shop to deep clean, then going back and having the WiFi/Bluetooth chip replaced, then going back again to have the Antennas replaced.

NONE OF THE ABOVE SEEM TO HAVE SOLVED MY PROBLEM.

The only two things I have not done is to use a LAN cable because I live in shared housing and trying to select 2.5 vs 5ghz since these options are not available. It can only auto select.

Can anyone please help? I have no clue what step to take next. There are no brand new PS4 or PS5 consoles available for sale in my country.

这个答案有帮助吗?

得分 0
添加一条评论

添加你的答案

David Chaney 将永远感激不已
浏览统计数据:

过去的24小时: 149

过去的7天: 1,057

过去的30天: 5,379

总计 112,361