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Released in October of 2014. This model, SM-G530H/DV Samsung Galaxy Grand Prime, comes in a White, Gray, or Gold casing.

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I can not perfom factory/hard reset settings

I have a Samsung galaxy grand prime plus, the problem is it keeps on showing “not registered to network” and I can not perform hard reset using Power + Volume up/down as it does not get to the reboot mode instead it restarts like a phone that was off. Also I tried manual reset via settings and still this does not help as it is not responding to this command. What can I do to do factory/original settings on my phone please help me. I am in South Africa and

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Hi @vidoe ,

Have you got the correct SIM card inserted?

Your phone may be locked to one network and will not work if you insert other network's SIM cards.

You need to unlock the phone for it to work on other networks.

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Hi @vidoe ,

You need to “unlock” the phone from the Cell C network.

Either contact Cell C about an unlock code for your phone (and how much it may cost you to get the unlock code) or search online for Cell C South Africa SIM unlock code to find companies that you can purchase the code from.

You will need to know the IMEI number of your phone. Dial *#06# from your phone to find the number in your phone.

Once it is unlocked you will be able to use any network that your phone is compatible with.

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