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“Battery 0% charging” issue after a clean Windows 10 install

After clean Win 10 installs batteries now show “0% charging” - but they never charge.

Both have “Battery 0% charging” issue after a clean Windows 10 install; Asus GL752VW-DH74 -and- Toshiba Satellite L15W-B1320

I think the clean install messed with something the Laptops need to charge the batteries - but there's always some "trick-fix". Both laptops’ batteries worked before the clean Win-10 install.

Lots of troubleshooting. Reloaded all computer specific drivers from manufacture sites. Already uninstall/reinstalled battery driver in Device Manager. Replaced power supplies, reseated plugs on the motherboard. BTW - I'm a retired PC tech.

(Some say to leave the battery unplugged from the mainboard - then Uninstall battery driver in Device Manager. Restart it 4-5 times. Re-plug battery, then re-install the ACPI control driver ​ - haven't tried yet ... seems more of a ni-cad fix than a lithium fix.)

I don't know how to test a discharged battery - it was working perfect before the clean Win-10 install. Diagnosis says it's still fine - it reads 0% charging - so it's recognized. ​​

​The Asus now doesn't recognize it's SSD, only the 1TB drive after Win-10 clean install. I don't care, but could that have caused a battery issue? Grasping here . . .

On the Toshiba I replaced; 1)power-jack 2)battery 3)mainboard 4)another battery (plenty of switching power-supplies). Nothing fixed it - so grandkid uses it plugged in only. ​

Thank you, ​ Nancy Nelson

PS ​

I've contacted MS concerning clean Win-10 installs - they say, "This issue has not been reported "across the board", therefore it is an issue for the computer's manufacturer". ​

Seems like a Win-10 issue to me!

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If the same issue occurred on two computers, perhaps the Windows 10 boot device you used to perform the clean installs may be to blame. It may help to download a different Windows 10 ISO file to a different storage device and retry the clean installs.

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