Only one inch of picture, the rest of the screen is frozen

Hello, when I turn on the tv it comes in grey and static like. When I click menu, it does not show in front of the grey if that makes sense. There is a black line across the top of the tv about 1 inch down and above that is the only place that has clear picture. The rest stays static-like and frozen. This happens with nothing connected, and ive tried 2 different DVD players that play the movie but only in that top inch of the screen.

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Hi @beckyp424 ,

Have you tried a different dvd disc to see if the "movie" dvd disc is the problem?

Do you get a normal full picture when not trying to view a DVD, i.e. a TV channel?

If so what input is the DVD connected to?

What is the model number of the TV?

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