修复你的物品 社区 商店

A line of external hard drives by Western Digital, styled after hardbound books. Available in various editions from Essential, to Premium to World Edition.

31 个问题 查看全部

更多选项

My 8TB drive won't stay connected on USB3, but will on USB2

I have two 8TB WD Easystore drives. Both behave the same way. Connected to USB3, both are recognized and work, until there is no activity. Both go to sleep and disconnect. I get “drive disconnected” error on my Mac. I tried connecting them through a USB2 hub and they stay connected. I tried connecting one to the USB3 port on my ASUS wireless router. I set it up as TimeMachine storage. All was well, until the activity stopped. Then I got a “device not connected” error when TimeMachine tried to run again. Any help is appreciated.

回答此问题 我也有这个问题

这是一个好问题吗？

是 否
得分 0
添加一条评论

3个答案

筛选条件:
最有帮助的 最新 最老的
最有帮助的答案

更多选项

If you’re still suffering this problem it seems to be a known issue documented on WD’s site:

WD USB 3.0 hard drives disconnect or disappear when connected to a USB 3.0 hub

Unless this is a common problem with all USB 3 drives I would of said the problem is with the WD drive for which an update should be issued for that, but hey you can try their suggestion.

这个答案有帮助吗？

是 否
得分 1
添加一条评论

更多选项

Some WD documents suggest formatting their external drive products to a MAC filesystem type if you have connectivity issues. I realize that is a bad solution if you want the data to be portable to other systems. Also pretty inconvenient if you already have data on it as it sound like you do.

这个答案有帮助吗？

是 否
得分 0
添加一条评论

更多选项

I was experiencing the same problem with my new WD 8TB My Book. I found out it was overheating and apparently this causes it to disconnect. Once I changed its location and position to allow for airflow through the vents, the problem disappeared. Hope this helps.

这个答案有帮助吗？

是 否
得分 0
添加一条评论

添加你的答案

Linus D 将永远感激不已
浏览统计数据:

过去 24 小时： 2

过去 7 天： 7

过去 30 天： 14

总计 286