Uninstalled SoundAbout, now headphone jack isn't working right

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Motorola Moto E4 Plus

The Moto E4 Plus—also known as the, XT1774, XT1775, XT1776 or Moto E Plus 4th Gen—features a large 5.5" HD display and smooth metal design. Equipped with a 5000 mAh battery, a water-repellent coating, and fingerprint reader.

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Midone Hunteman @midonehunteman

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发帖于: 2018年8月3日

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Uninstalled SoundAbout, now headphone jack isn't working right

(This is for E4 but only E4 plus was listed)

I was trying to get my headset mic to work so I installed SoundAbout. It didn't work so I used the phone's mic. I uninstalled the app today and when I played some music with my headphones plugged in, the music came out of my speaker.

I've reinstalled it and set the audio output to “Wired Headphones” and it works fine. But with “Let app decide” audio ONLY goes to the speaker. I've played with the settings and nothing works. I don't want to have to go to the SoundAbout app every time I want to switch audio output destination. Please help if you can, this is stressing me out.

I'm hoping it's not an irreparable hardware issue… I LITERALLY cannot afford a new phone right now. Any info on how to fix this would be amazing!

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Please, I need more answers with instructions.

由 Midone Hunteman 完成的 2018年8月4日

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Zander Castillon @zantheproplayz 声誉积分: 195 5 1 · Answer 1 · 2018-08-03T19:31:51-07:00

Zander Castillon @zantheproplayz

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发帖于: 2018年8月3日

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Hi!

there is two options to this problem

reset it so it will change the setting to default
or reinstall the app and change the permissions

Hope it works!

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I hate to bother you more but could you please tell me how to do these or link me to instructions? I want to make sure I do these right. And thank you so much for helping me out with this!

由 Midone Hunteman 完成的 2018年8月3日

Hi i found this video hope it works https://www.youtube.com/watch?v=BUmUCS0F...

由 Zander Castillon 完成的 2018年8月6日

My problem is for an Android phone, not a Windows computer... Please, does someone know how to fix my phone problem?

由 Midone Hunteman 完成的 2018年8月6日

Hi! Ive found a solution credits to witrigs

Press the Power key, then tap and hold on Power off and tap OK when Reboot to safe mode appears. The Moto E4 will reboot and you should see Safe Mode in the bottom-left corner. If your headphones work properly, then a third-party app is probably to blame for your problem. You can simply restart the phone to get out of safe mode. Try uninstalling apps one by one, starting with anything that has an obvious audio component. Restart your phone after each uninstall and test to see if the problem is resolved.

由 Zander Castillon 完成的 2018年8月6日

Thank you so much!! This worked perfectly!!

由 Midone Hunteman 完成的 2018年8月8日

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Motorola Moto E4 Plus

Uninstalled SoundAbout, now headphone jack isn't working right

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