My play station won't start?

Hi Stacy,

Some reports have been coming in from users with PS4 units blinking blue, but not entering the powered on state indicated by a white light as noted in the PS4 Power Indicator Lights Guide

Here are some of the symptoms associated with blinking blue lights issue:

• blue indicator light blinking
• no video/audio output to television
• console powering off after blinking blue

This blinking light issue could indicate any number of causes including but not limited to:

1. Issues with PS4 power supply
2. Issues with PS4 hard drive
3. Issues with other PS4 hardware

Power Supply Troubleshooting:

1) Turn PS4 off completely

Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3) Check parts A, E, and F for any conspicuous damage or anomalies

Hard Drive Troubleshooting

1) Turn PS4 off completely

Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

2) Disconnect PS4 AC power cord from electrical outlet

Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.

3) After removing the plug for AC power cord from the electrical outlet, detach the other cables from the PS4.

4) Slide the HDD bay cover in the direction of the arrow to remove it.

5) Inspect the hard drive to make sure it is properly seated in the HDD bay. A loose hard drive connection can prevent the PS4 from powering on completely.

6) If you suspect possible hard drive damage or would simply like to replace the PS4's hard drive with one of your choosing.

Software Installation Troubleshooting;

(Notice: If updating firmware by USB, make sure it is formatted for FAT32)

1) If your hard drive and power supply appear in good shape, you can try to booting your PS4 into Safe Mode.

• The following options are available in Safe Mode:

1. Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.
2. Change Resolution - Changes the screen resolution to 480p when the PlayStation 4 is restarted.
3. Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.
4. Restore Default Settings - Restores the PlayStation 4 to the default factory settings.
5. Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.
6. Initialize PS4 - IMPORTANT: All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 to as if it just came out of the box. This option is the same as [Initialize PS4 ] in the (Settings) menu. System software (firmware) is not deleted.
7. Initialize PS4 (Reinstall System Software) - IMPORTANT: Deletes all information on the HDD, including the System Software. A message that states a USB storage device containing the System Software must be connected, is displayed. Then you can confirm the selection. (You will need the full system update installer from http://us.playstation.com/support/system... with this option)

You can also try contacting support:

https://support.us.playstation.com/app/c...