when i switch on the phone, a message appeared at the front screen saying. "unfortunately, you tube has stopped" and the message never get cleared even though i try many times. the pop up message has blocked me from entering my phone. what shall i do to get rid of the message?
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Hi,
Try starting the phone in safe mode.
If the phone starts OK without the pop up message, go to Settings > Apps (or Apps Manager) > swipe across to All > scroll down to find YouTube > tap to enter, tap Clear Cache > tap Clear Data > tap clear.
When finished return to home screen and restart the phone in the normal manner.
Hopefully the problem has been resolved.
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