Apple won't reset icloud for my nephew help
I replaced my nephews screen because he broke it. His mom is still paying for the phone through her carrier. T-mobile I think. She has all the documents proving she is the owner of the phone and Apple still has not helped out. What can she do. She said she has 4 payments left on it and they are the only owners.
If some one out there could give some advice on how to handle this or know who i can have her contact to get this fixed I would greatly appriciate it.