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An Android smartphone produced by Samsung released in January 2017.

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My phone will not charge

it will not charge on either the charging block or even when i plug it into my pc , any help guys ? thanks

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Please be advised that myself, nor this web page can be held responsible for damage to any device, should an attempt at repairing one's own device fail. Always make sure to consider hiring a professional repair shop to fix your device for you.

Diagnostic steps for not charging:

1) Check for a blocked port (Lint build up can keep a cord from fitting in properly. if the frame of the plug is not flush with the device, using small tweezers, and being careful not to damage pins, pry out any dust or lint.

1) Try a Known Functional Cord. (Works on another device)

2) Excite the battery: Hit the + and - of the battery with an external power supply for approximately 10 minutes. (Be sure to verify you are using the amperage and voltage that the battery can handle. (Located on the battery with the specs.) if you fail to use the proper specs, this process could cause harm to ones device, or self.

If the device boots, then the battery is functional, and you can continue forward with your diagnostics.

3) Scan board, and Flex circuits for physical damage. Looking for signs of blown or chipped components. Scorch marks, or corners of components broken off. Replace as needed, and test again. A 10X+ microscope assists very well in this stage

4) at this point, plug in the device again, and check if it charges. if it isn't, then go forward with replacing the charge port itself.

5) if replacing the charge port does not fix the issue, then you are experiencing an IC or board failure, in which case, it will just be better to replace the device.

I hope this guide has helped you in your diagnosis.

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Mine only charge when it's powered off

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@percs It is completely possible you have a charging failure due to a software issue. if all of the above does not fix your issue, you may be able to get it running with a factory reset. which will also erase all of your user data.

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Hi, if we've done the prior steps and want to replace the port, is there an iFixit guide for that? I don't see it on the main page in the list of replacement guides for this device. Thanks for the help, I'm new to this site, so still figuring it out

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@S. Marsh sadly enough, no iFixit guide (yet:-). you would have to depend on something like this video (terrible music :-) You can do it. You got a large community of fixers standing by to help you out.

When you do the job, you could be a pathfinder and create a guide for it. Those are fun and the community will appreciate it. https://www.ifixit.com/Guide/new

Remember

REPAIR IS WAR ON ENTROPY!

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