Keyboard doesn't type correctly

Trying to do a hard reset but holding the volume buttons isn't prompting it. The keyboard is sticking but also seems to be off centered like the A is actually an S so never have use of an A. making this useless to me since all my passwords have an A in them. How can I fix this?

I actually bought this as a Christmas present for someone but did so almost 2 months in advance so the purchase date on my receipt is no good even though this has been doing this the whole time, it had gone from occasionally to chronically is all.