LEFT and RIGHT next to the display - the bottom is not fixed properly

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MacBook Pro 13" Touch Bar 2017

A1706/EMC 3071—于2017年6月上市，这台13''MacBook Pro以可升级至3.5Ghz酷睿i7动态超频至4.0GHz的Kaby Lake处理器为特征。

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Philip @easyrider09

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发帖于: 2018年1月25日

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LEFT and RIGHT next to the display - the bottom is not fixed properly

Hi Guys,

I just bought a new customized MacBook Pro 13" with Touch Bar...

I have a brief question - I recognized that the bottom plate of the MacBook does not fit perfect left and right next to the display mounting. Its a bit uneven and can be pressed in. Additionally its sharper then on other MacBooks....

Has anyone experience with it? Is it somehow bad? - I used to go to the apple store and they just said that its probably not fixable. They offered me to refund me but that would mean 2 Weeks with our a macbook...

Thanks in advance for your thoughts!

Cheers

Philip

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If you just bought it you should get it fixed under warranty! I would go to an Apple Store to have them look at it and if need be get a replacement system. It shouldn't take more than a week.

由 Dan 完成的 2018年1月25日

the point is, that I am doing my study abroad semester at the moment and its a bit complicated to do this replacement in another country...

But still I would be just interested what this could be...

由 Philip 完成的 2018年1月25日

What country are in in?

由 mayer 完成的 2018年1月25日

I just uploaded two pictures... I bought the Macbook in Germany and now I am in UK

由 Philip 完成的 2018年1月25日

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Dan @danj

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The images look like the center clips didn't get set which is why the center is bowed out.

While this is the Function Key model, the lid is taken off in the same way: 2016末期13寸 MacBook Pro 功能键版本的底壳更换.

But before you open your system I would strongly recommend you visit an Apple Store in the UK. Technically 'Apple Europe' includes Germany so I don't see why they would give you a hard time. It would be different if you came here in the US. They should be able to reseat the bottom cover.

If you damaged the system or tried to open it you could find your self without coverage.

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Hi Dan!

thanks a lot for your answer! I think I just go again to apple and ask them to try exactly that...

Thanks a lot!

I will report :-)

由 Philip 完成的 2018年1月25日

meanwhile....

apple tried to repair it - same problem - They ordered a new bottom case to replace it. So I went again to the store. After replacing the original bottom with a new one its even worse...

Apple now offers me to replace it which seems to be impossible because I bought it in Germany...

由 Philip 完成的 2018年1月31日

If they offered take it! Don't be so worried about the German issue unless you need a German keyboard.

由 Dan 完成的 2018年1月31日

the UK store would take it back but they can't because it was bought in Germany with €... Cross border is not possible - this is what they say...

由 Philip 完成的 2018年1月31日

Only hope then is to ship it to Apple in Germany.

Euro's are still accepted in the UK so I can't see why that matters. Is the issue the exchange rate?

由 Dan 完成的 2018年1月31日

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If you just bought it you should get it fixed under warranty! I would go to an Apple Store to have them look at it and if need be get a replacement system. It shouldn't take more than a week. — Dan
the point is, that I am doing my study abroad semester at the moment and its a bit complicated to do this replacement in another country...

But still I would be just interested what this could be... — Philip
I just uploaded two pictures... I bought the Macbook in Germany and now I am in UK — Philip
Hi Dan!

thanks a lot for your answer! I think I just go again to apple and ask them to try exactly that...

Thanks a lot!

I will report :-) — Philip
meanwhile....

apple tried to repair it - same problem - They ordered a new bottom case to replace it. So I went again to the store. After replacing the original bottom with a new one its even worse...

Apple now offers me to replace it which seems to be impossible because I bought it in Germany... — Philip
If they offered take it! Don't be so worried about the German issue unless you need a German keyboard. — Dan
the UK store would take it back but they can't because it was bought in Germany with €... Cross border is not possible - this is what they say... — Philip
Only hope then is to ship it to Apple in Germany.

Euro's are still accepted in the UK so I can't see why that matters. Is the issue the exchange rate? — Dan

MacBook Pro 13" Touch Bar 2017

LEFT and RIGHT next to the display - the bottom is not fixed properly

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