已解决： My Moto z2 Force needs help. people can't hear me unless my speaker p - Motorola Moto Z2 Play

My Moto z2 Force needs help. people can't hear me unless my speaker p

Moto z2 Force

What can be the cause of the problem that I can hear the caller but they can't hear me unless my speaker phone is turned on.

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由 iRobot 完成的 2018年1月22日

we had this on a moto 6g play, same thing,

read somewhere about 4g n 3g ,

go in your network setting change to 3g or other.

由 rogerdc20 完成的 2018年6月25日

Where can I buy a microphone?

由 Michael Killoy 完成的 2019年8月23日

发帖于: 2018年1月23日

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Hi,

Since you can be heard when using the speakerphone option, there is either a problem with the phone's microphone or perhaps the phone's voice inlet hole (found on the bottom edge of the phone) may be blocked with dust or lint.

To check if it is the latter, use a strong light and a magnifying glass to see whether the voice inlet hole appears to be obstructed.

If it is (or if you can't be sure), use a vacuum cleaner using short sharp bursts to see if this clears the obstruction.

DO NOT use a probe to try and clear it as you may damage the microphone which is directly behind the hole.

If you still can't be heard on a call after doing this then the problem is with the microphone. It is either faulty or has come loose from the systemboard.

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Thank you so much. I would have never thought that to be it. It worked!!!!

由 Shelia Huff 完成的 2018年1月23日

Hi,

You're welcome.

Glad that you got it fixed OK.

Enjoy

由 jayeff 完成的 2018年1月23日

Thank you, I had the same issue with my phone, And this worked perfectly.