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The larger of Apple's MacBook Air laptops featuring dual microphones and 802.11ac Wi-Fi connectivity.

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Drive problems, won't boot

Hello,

My MacBook Air mid 2013 does not recognize the internal disk.

If I plug a USB with OS-X on it, it loads up and when I run the OS install the internal SSD is not there.

I've already tried the command + r control and it does the same.

Can you help me?

Update (01/18/2018)

Sandisk 128GB SSD 655–1837C

This is the disk i buy

Block Image

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is the same as the original, Sandisk 128GB SSD 655–1837C

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Did you format the internal drive? Review this article: How to use Disk Utility on a Mac

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I can't format disk, because is not appear on disk utility

If you can't see the drive then the drive has failed. Is this the original Apple drive or a replacement? If it's a replacement who's. Post an image of the drive so we can see it.

@cfx - There''s more to it than the physical aspects of the SSD. Unlike an HD the SSD has a controller onboard (PCIe/AHCI in your case). This controller has firmware and if it's not Apples it won't respond. At this point you'll need to return it and get drive that is compatible.

Both OWC & Transcend make replacement drives which are quite good.

IT'S OK. Thank you all. I will try to format the disk on another Mac and try again, otherwise if it does not work it is because it is the disk connector.

I'll also check the disk that came on the Mac to see is ok.

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it sounds like the SSD is faulty and will need to be replaced. if you go to a Apple store depending on the size it could cost more than a full logic-board, I have been switching customers to a 3rd party SSD made by OWC and they are half the price of the Apple ones.

https://eshop.macsales.com/shop/ssd/owc/...

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But this disk is another, not the original.

This disk works and has been tested

OK, well sadly if you have tested the SSD and it's working it can be a bad SSD connector on the logic-board it's a common issue with the MacBook Air's and some MacBook Pro's. The logic-board is quite expensive compared to the value of the MBA so I'd probably check your consumer rights if you purchased it in the EU consumer law gets you a free repair with Apple.

The question is: How was it tested and if the original SSD still works in the system. If the original SSD works then the replacement is bad. If the drive was tested in different Mac then the system and/or SSD firmware may have been updated with a newer version which is not compatible with your older MacBook Air. If a non-Apple system was used then all bets are off.

The only problem with it been a firmware issue is Apple have only ever released a couple of firmware updates but nothing to do with the SSD and the only way to force a firmware update on a Apple SSD is having access to AST or MRI which is only available in Apple stores but that is a long shot I'll stick with my assumption of it been a hardware issue.

kevinayres5 - I haven't encountered any slot issues with the proper SSD units. Most of the time I've had dirty contacts. I've had lots of issues with the older MacBook Pro memory slots but they use a very different design.

As far as firmware Apple is sneaking it in the OS updates! So you're right there is no direct firmware updater in the support download area, and Apple won't flash other party SSD's or ones that wasn't sold with the system.

I would test out the original SSD to see if it worked (assuming its still good).

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Carlos Filipe Cruz 将永远感激不已
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