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Released August 2013. Identified by model number Z796C

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Why wont my phone connect to ANY wifi?

I've tried EVERYTHNG but my phone just wont connect to any network connection. Not even wifi. How can this be solved without getting another phone?

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Can not get on my ZTE phone???

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No wifi on my ZTE phone when internet is off

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I did a hard reset and still can not connect to wifi. The phone shows other neighborhood networks, but not ours. All other devices connected when I put in our network SSID and password......what now???

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Hi,

Have you been able to connect to a WiFi network OK before now?

If not how long have you had this phone?

By "everything" did you also mean that you included doing a factory reset?

If you could connect OK before and you haven't performed a factory reset then try the following:

Start the phone in safe mode and then see if you can connect to a WiFi network OK.

If you can connect OK then a downloaded app is the reason why you cannot connect to a WiFi network. The trick is to find out which one.

Go back to normal mode and then you'll need to uninstall each downloaded app one by one and test the WiFi after each uninstall until you can connect OK. The last app that was uninstalled will be the problem. Try starting with uninstalling the last app you downloaded that was around about the same time that you started having WiFi problems.

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my phone randomly reset itself one day and put it into safe mode and I couldn't figure out how to get it out until later but after that I haven't been able to connect to Wi-Fi

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Hi @darlaa1961 ,

What frequency is your home network operating on 2.4GHz or 5GHz?

The phone does not have 5GHz WiFi capability only 2.4GHz so maybe that is why you're seeing other networks but not your own

UPDATE 01/12/2021

@darlaa1961

Thanks for the feedback.

If you have a Windows PC download, install and run a WiFi discovery tool and use it to check what networks are using which channels in the two WiFi frequency ranges.

The idea is to set your router channel to a "low usage" or a “no usage” channel in use by other networks in your area so as to minimize interference to your network and also to perhaps if possible to position the router for better signal strength in the premises. (see ideal signal strength section)

Best option is to choose a channel in your router that has no appearances in the list of detected networks as shown by the program and if all are in use to choose the one with the least appearances or which has the lowest signal strength. Note: the signal strength values are in -ve dBm so the higher the number the lower the actual signal strength

Most 2.4GHz routers default to CH1, 6 or11 straight out of the box and most people don’t bother to alter this to suit their circumstances. I don’t know about 5GHz routers but assume that it will be the same thing just different default channels set by the maker.

Think of it like a multi-lane highway and everyone is traveling in the one lane rather than spreading out across all available lanes. It slows the traffic down. The same when a lot of networks are using the same channel(s). The equipment has to verify which network the signal belongs to and this all takes time albeit in nano seconds but it all adds up and it is exacerbated if the other network has a strong signal in relation to yours.

Hopefully this will give you the strongest signal and therefore best speed and stability that you can attain

Cheers.

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@jayeff

My network is 5gh Hey thanks for the information. I will change that setting to 2.4gh and see what happens. I really appreciate the help!!!!

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@jayeff thank you so much for your information. When I switched my settings to 2.4ghz it shows up in my list of networks now........but the Smart Tvs were slow..........now I am going to buy a simultaneous dual band router to fix this problem. I appreciate it!!!!!

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